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About Us

About Us

Vision & Mission of SSF

Our Vision
To be the forum to create and disseminate knowledge for excellence in Business Process Management

Our Mission

  • To spread Business Process Management (BPM) awareness & facilitate adoption
  • To establish Winning Practices that result from exchange of knowledge
  • To acknowledge, award and showcase Organizational Achievements & Professional Excellence
  • To build a strong network of thought leaders, experts, practitioners and change agents



Who We Are

Initiated in 2011, SSF is an interactive platform where industry experts, from diverse business domains and support functions, ideate and synthesize the ‘best-in-class’ to evolve the ‘best-in-context’ for organizations and therefore, excel in eventual BPM adoption. SSF focuses on BPM excellence through leadership, consolidation (captive & third party), transformation and effective systems & tools.

The journey so far

  • ​6 Annual BPM & Shared Services National Conclave events, with participation of more than 600 delegates, and 100 plus speakers
  • 8 Pioneering Leaders and BPM Achievers felicitated for their invaluable contributions to the Industry & Society
  • 26 organizations awarded and recognized for Excellence
  • Periodical Leadership Interaction Events/ Round Tables/ Seminars for focused groups in different cities of the country
  • Published 5 Research papers, Process Edge (periodical SSF Journal), BPM books, and ‘first-of-its-kind’ Survey & Research reports on BPM & Shared Services

Videos View All

Shared Services Forum, India, felicitates Rahul Singh (President – Financial Services Division, HCL Technologies) with the PIONEERING BUSINESS ACHIEVER Award

Rahul Singh (President- Financial Services Division, HCL Technologies), made a presentation on GLOBAL INDIA – RIDING THE DIGITAL WAVE

Presentation View All

Rebooting Business Process Strategy To Outcompete by Rakesh Sinha, Co-Founder, SSF and Business Leader, RvaluE Group

Transforming Big data to Actionable Insights – Building Sustainable Differentiation by Dr. Sukanyya Misra, SVP, Mastercard Advisors

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Case Study View All

ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’. To achieve this objective, Project ICE – Information Consolidation for Efficiency was born,out of the strategic vision of … Continue reading Project ICE @ Oil and Natural Gas Corporation Ltd


Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with … Continue reading BPM Strategy at Airtel Centre of Excellence


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