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Global India


Global India

With India becoming a global hub for off shoring processes from companies across the globe, the focus on BPM has become intense and its value story has also become evident. The economic reforms and liberalization measures kick started a sea change in the way India as a country shaped itself as the world’s largest democracy and the one of the rising giants in the world over the last 20+ years.

Hence, the resultant economic growth truly enabled India to emerge as the ‘Global India’! This signifies a combination of two major components – Global off shoring, and Domestic (India to India + India Overseas), as depicted below.

global-india-from-bpm-standpoint
 Global India from BPM standpoint

Based on our interactions and insights, six major triggers have emerged as described in Figure 2 below that are strongly intertwined for BPM becoming an imperative today.  These interconnected six factors have a “multiplier” effect too, when they impact together, and that’s how the BPM today has become the ‘inflection point’ for competitive advantage.

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Continuing with its objective to seamlessly disseminate knowledge, Shared Services Forum released two publications on the 7th Global Shared Services Conclave 2017
7th GSS Conclave 2017 – CXO Interaction on the Imperatives for Reshaping the Transformation Strategy

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Shared Services Foundation

SHARED SERVICES OPERATIONS – The journey of Dr Reddy’s Labratories SCALE-UP || TRANSFORM || SUSTAIN

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ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’.

Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program. Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with the ERP Oracle R12.

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