In the last 2 decades, India has become one of the preferred destinations for business process services for the world. These services have come to be most commonly known as Business Process Outsourcing (BPO) or Shared Services (SSC) and now, these services collectively come under the umbrella of Business Process Management (BPM).
In order to reap the benefits of BPM, recently Indian companies have also started to set up their own captive centers or outsourced to independent third party providers. Shared Services Forum (SSF) describes this evolution as ‘Global India’, combining both global and Indian organizations.
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ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’. To achieve this objective, Project ICE – Information Consolidation for Efficiency was born,out of the strategic vision of … Continue reading Project ICE @ Oil and Natural Gas Corporation Ltd...Read More
Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with … Continue reading BPM Strategy at Airtel Centre of Excellence...Read More