Sarajit Jha – COO, Tata BSS
In 2004, a Leading DTH Operator had set up operations to offer Indian viewers a world-class television viewing experience through its satellite television service. The DTH Operator commenced operations in 2006 and made a strategic choice to bring in expertise on customer care and customer services right from the beginning to become one of the most promising, innovative and customer centric companies in India.
The DTH Operator decided to partner with Tata Business Support Services (TBSS), a wholly owned subsidiary of Tata Sons for its Contact & Customer Service operations in 2006. TBSS provides customer care and allied services to group companies and external clients in multiple segments/ domains across the globe, with a deeper focus in the Indian market.
ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’. To achieve this objective, Project ICE – Information Consolidation for Efficiency was born,out of the strategic vision of … Continue reading Project ICE @ Oil and Natural Gas Corporation Ltd...Read More
Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with … Continue reading BPM Strategy at Airtel Centre of Excellence...Read More