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In this fast-paced, competitive and dynamic world, the need for speed is imperative. Businesses want increased productivity with fewer resources, further cost savings and enhanced accuracy to offer the ultimate customer experience.

Digital transformation is no longer a choice or a fancy, it is a survival need. You can either go digital or become extinct.

The digital disruption currently taking place in the world is leading to the emergence of the Digital Economy.

Over the last two decades, the effectiveness of offshoring has been often associated with the succinct mantra ‘come for cost, stay for quality and grow on value’

The Business Services Technology organizations in Global India are at an ‘inflection point’ of a significant growth opportunity as digital technologies replace the traditional technologies.

Two decades ago when American Express decided to offshore processes to India, first from Japan, Asia Pacific and Australia markets and then from other parts of the globe, it was a silent disruption. Forever, it changed the way processes are centralized or consolidated.

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Continuing with its objective to seamlessly disseminate knowledge, Shared Services Forum released two publications on the 7th Global Shared Services Conclave 2017
7th GSS Conclave 2017 – CXO Interaction on the Imperatives for Reshaping the Transformation Strategy

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Case Study View All

ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’.

Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program. Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with the ERP Oracle R12.

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