Leader as a LighthouseA Compulsive Force for Reformation to Holistic Well-being & Future Readiness
It seems that all of us are characters in the story, Alice in Wonderland – an upside-down world characterized by unpredictable occurrences
Would you like to start a conversation with other industry leaders to brainstorm a challenge or to just know more on a particular topic?
It seems that all of us are characters in the story, Alice in Wonderland – an upside-down world characterized by unpredictable occurrences
The Covid-19 pandemic has spread with alarming speed, infecting millions and bringing economic activity to a near-standstill
Many organizations, especially those having a monopolistic or dominant market share, tend to develop a culture of “Continuous Crisis Management”
The location-based configuration of GCCs that the world was well versed with became outdated with the outbreak of the pandemic last year.
Sumit Mitra is a versatile senior executive and board member with over 20 years’ experience in outsourcing, P&L management, client management
Startek is global business process management services provider and a leader in implementing new-age CX solutions.
The shared services model has come a long way in the last three decades. While it started in India as a pure play cost arbitrage program
Customer experience is a criticalmission statement for any successful business. Very often customer experience is influenced by the usability
Shared-service organizations have matured over the years to increase the value of the services delivered to the business.