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Intelenet Global Services has received this award in recognition of their efforts to develop strategies and solutions

Hyderabad, June 23: At a time when the Information Technology (IT) industry is going through a "low" phase because of the number of jobs being lost by techies, the industry body, National Association of Software and Services Companies (Nasscom), has predicted that around 1.3-1.5 lakh new jobs will be added in the IT-BPM (Business Process Management)…

With India becoming a global hub for off shoring processes from companies across the globe, the focus on BPM has become intense and its value story has also become evident. The economic reforms and liberalization measures kick started a sea change in the way India as a country shaped itself as the world’s largest democracy…

Business Process Management (BPM) as a specific science has been a relatively late domain into the world of Business Management. Management of specific business processes need specialized focus, skill sets and tools. Setting up in-house (Captive) Shared Service Centres or Outsourcing processes is one such area that is becoming rapidly widespread and yet nascent Multiple terms have…

Sanjay Gupta, Chief Architect, Shared Services Forum says, “Choosing a partner need not be a nail-biting experience!”
Globally, there are many models to capture, compare and classify the strengths of global BPO Players in verticals and functional processes. But, no such structured approach exists for understanding the Indian service providers. A pioneering approach to address this unfulfilled need is being initiated by Shared Services Forum – to develop the India market and adoption of BPM strategies.

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Continuing with its objective to seamlessly disseminate knowledge, Shared Services Forum released two publications on the 7th Global Shared Services Conclave 2017
7th GSS Conclave 2017 – CXO Interaction on the Imperatives for Reshaping the Transformation Strategy

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Shared Services Foundation

SHARED SERVICES OPERATIONS – The journey of Dr Reddy’s Labratories SCALE-UP || TRANSFORM || SUSTAIN

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ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’.

Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program. Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with the ERP Oracle R12.

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