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Formulating a strong digital transformation strategy that allows a company to transform its business, implement the right technologies and build the right talent is a herculean task Digital is for everyone—government agencies, large multinationals, small entrepreneurial ventures, consumers, students, farmers. […]
The digital age has levelled the playing field, disrupting established industries and enabling new players to have a slice of the pie. But established businesses have also learned to use digital technology to their advantage. Many are increasingly seeing the […]
The sector is becoming a preferred employer for skilled talent such as engineers and nurses. The talent pool in the business process outsourcing (BPO) industry — now referred to as business process management — is witnessing some major changes. As […]
London-based robotic process automation (RPA) provider Symphony Ventures has opened its first Latin American office in Argentina. The announcement came within weeks of the company receiving a $4.5 million USD Series A investment from London-based private equity firm Livingbridge, and the timing highlights the company’s eagerness […]
Business process management (BPM) companies Genpact, WNS and EXLhave all raised their revenue guidance in the last quarter, on the back of acquisitions and improving demand, bucking the slow growth that has hurt the rest of the IT industry. Experts say the improved outlook […]
Today, there is a lot of hype around next generation robots, artificial intelligence and robotic automation and how they are poised to transform the way organizations function and interact with customers. Pundits even say that it’s inevitable that the robots […]
The world is changing. The volume of data that we are producing is growing exponentially. More data has been created in the last two years than the previous 5,000 years. That's a striking statistic that has repercussions for all parts […]
RPA for the back office. The Department of Finance will begin rolling out robotic process automation in its new shared services hub later this year to drive down the cost of delivering corporate services. The service delivery office (SDO) was […]
By Dee Houchen, Oracle Information Technology Published: 2 August 2017 By improving process efficiencies and reducing costs, shared services deliver an average of 8% in annual savings to enterprises worldwide. And although organisations have come a long way in centralising and outsourcing […]