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Demonstrating Personal Excellence – The will to win, the urge to reach your full potential Personal Excellence is the path to our success at work and in life in general. It means possessing good qualities in high degree. It’s about developing a winning mind-set that wants to be great at everything that you do. Producing … Continue reading Leadership Skills & Business Capabilities – The Mantra for Success

Process, to be effective, needs to lead directly to Performance. And Business Process Improvement must lead to Business Performance Improvement. Any improvement in the process that does not lead to an improved performance is wasteful. Various leaders tend to classify the term ‘Performance’ with a multitude of measures. Our research has shown these can largely … Continue reading BP to BP – The Outcomes of BPM

There is no doubting the fact that BPM is here to stay. As a business strategy it has made its point and has demonstrated its value to the industry. It is like the omnipresent mobile phones. You may not like them, but you can’t live without them – not for long anyway. Almost all the … Continue reading The Future – What we need to and can create

The economic reforms and liberalization measures kick started the sea change in the way India as a country shaped itself to become the world’s largest democracy and one of the rising economic giants in the world stage over the last 20+ years. Offerings of world class services in the field of IT and IT Enabled … Continue reading Global India – The Power of BPM

As the name suggests, BPM literally means managing processes relating to any business environment. The scope covers virtually everything that is done in any business environment. To that extent, its reach is rather wide and so long as it refers to “managing”, there seems to be no requirement for any improvement. However the term “management” … Continue reading BPM: A holistic View – clarifying the Terminologies

BPM is the art and science of managing business processes effectively Managing and improving processes has been around since the early days of intelligent thinking. The process of continuous improvement may have begun some 500 centuries ago, when the Cro-Magnon man lived in caves, using and improving his primitive tools to make his life easy. … Continue reading Triggers of BPM

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SSF Excellence Awards, Felicitations & Recognition at the 5th Annual BPM & Shared Services Conclave 2015

Shared Services Forum, India, felicitates Rahul Singh (President – Financial Services Division, HCL Technologies) with the PIONEERING BUSINESS ACHIEVER Award

Presentation View All

Rebooting Business Process Strategy To Outcompete by Rakesh Sinha, Co-Founder, SSF and Business Leader, RvaluE Group

Transforming Big data to Actionable Insights – Building Sustainable Differentiation by Dr. Sukanyya Misra, SVP, Mastercard Advisors

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Case Study View All

ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’. To achieve this objective, Project ICE – Information Consolidation for Efficiency was born,out of the strategic vision of … Continue reading Project ICE @ Oil and Natural Gas Corporation Ltd


Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with … Continue reading BPM Strategy at Airtel Centre of Excellence


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