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Excellence Awards & Recognition

Excellence Awards & Recognition

“Companies of excellence go the extra mile to achieve what's distinct and valuable.”  

The last decade has seen the emergence of true adoption of BPM & Shared Services in India. It is possibly the beginning of a new era where we are challenging existing legacies, and building an innovative Global India.

The time is now ripe for Excellence Awards & Recognition to those who have delivered Business Imperatives using the power of Process Discipline. With this intent, Shared Services Forum has instituted BPM & Shared Services Excellence Awards and Recognitions. These have been established to honour & promote Process Discipline and transformative strategies for demonstrating winning practices.


Application Form

BPM & Shared Services Excellence Awards 2017 Brochure

BPM & Shared Services Excellence awards are designed to recognize contributions by Companies and Individuals/ Professionals that are broadly comparable. With this objective, the year 2017 will have the following categories for:


  • Shared Services in India/ Overseas: Servicing for any of the Service Functions (private or public sector), such as Finance & Accounting (F&A), Human Resource (HR), Supply Chain Management, Operations, Customer Life Cycle Management, Information Technology Services
  • Effective BPM Adoption – Delivered Business Impact/ Achieved Business Excellence by any of the following:







    • Leveraging Process Discipline Leading to Process Excellence/ Innovation in any of the Service Functions
    • Technology Transformation or Digitization in any of the Service Functions
    • Deploying Innovative People Practices (such as Organizational Talent Management Initiatives, including Innovative Employee Learning and Development Initiatives) resulting into a Business Impact
    • Moving up the Process Value Chain
    • Exemplary Customer Experience Management







      • The above Awards will be for two separate sub-categories:
  • Global In-House Centers
  • Corporations and Shared Services in India
  • Effective Business Process Transformation for a Client by IT Services/ ITeS Provider, presenting a Client Case Study demonstrating value delivery



Successful Launch of Business Process Consolidation/ Shared Services Strategy by Companies/Institutions in India through Captive or Outsourced Shared Services



Felicitating Leaders/ Achievers to recognize and honour stellar contributions by Distinguished Individuals who are key leaders in Global India to build the BPM/ Shared Services space at the Industry as well as at the Company level


The Shared Services & BPM Excellence Awards & Recognition is applicable to SSCs & BPM Companies who have excelled in their category. The assessment is based on the strategy and goals of such Operations and how the key strategic drivers are identified/ implemented to deliver value to all stakeholders – customers, employees and shareholders. The focus is on excellence in seven parameters, namely Effective BPM Strategy, Establishing Customer Oriented Practices, Change, Culture & Communication, People & Talent Management, Knowledge Management, Automation and Value Orientation & Maturity.


The Shared Services Forum has constituted an Independent Jury Panel comprising practitioners with proven experience and expertise in business process management and services. The process will be facilitated by the representatives of SSF. 

RvaluE Consulting, as Knowledge Partners to the Conclave, and SSF have been assigned the role to help in the process of short listing the entries by providing industry perspectives and analysis of various submissions made by companies with Shared Service Operations/ BPM strategy.




Ranga, as he is affectionately called, is a Finance Professional, an Entrepreneur and an Author. He is a published author of three books with raving reviews. He has co – founded many ventures with young talents which are at various stages of growth. Some of his ventures are social enterprises. He is also involved with large foundations that run hundreds of schools all over India as well leading a focused program on supporting economically weak but academically strong students. He was recently awarded ‘Sankara Ratna Award’ in recognition of his immense contributions towards the good work supporting the social missions of The Medical Research Foundation & The Vision Research Foundation that run the famous Eye Hospital Sankara Nethralaya.

Formerly, he was a Senior Partner with E&Y for many years and led several initiatives of the firm including co – founding & steering the Marquee Global Program – The Entrepreneur of the Year Awards, both in India and Monaco.


Ram S. Ramasundar was born on 1st September, 1950. He has about 38 years of work experience in various organizations such as Hindustan Unilever Limited (as CFO), PepsiCo India ( as Director – Operations), Electrolux ( as MD/CEO), Ranbaxy Laboratories Limited ( as President & CFO) , DLF Hotels ( as Senior Executive Director) and Jindal ITF Limited ( as Group Director – Finance & Strategy).

After his super – annuation from Jindal ITF Limited, he has been associated with Blue River Capital (a Mauritius registered Private Equity Firm) as Managing Director for the last four years and involved in managing the operations of the portfolio companies and administration of the private equity fund. Prior to this, he has also worked at Unilever Exports (UK) and PepsiCo ((USA and Greece).

In terms of his academic background, he is a commerce graduate ( Madras University), Chartered Accountant, Company Secretary and a Management Graduate ( Indian Institute of Management, Ahmedabad), having qualified with distinction and merit rank. He has interests in Music, Sports and Books and has written articles and commentaries. His wife, Geetha is a post graduate and currently a home maker. He has one daughter, Sadhana, who graduated in Economics from Grinnell College, IOWA, USA and is currently working with KFC (Yum! Group) in Dallas, USA.


Chandrasekar (Chandru) Thyagarajan has 27 years of experience in finance and operations in Indian and global companies in the areas of business finance, accounting, costing of products and services, business controls and financial risk management, financial restructuring, sourcing of funds, procurement, real estate and transport operations.

Chandru has been with IBM for over 15 years and is currently the Vice President–Finance and CFO for IBM in India / South Asia. Prior to this role, Chandru has held several finance and operations leadership positions in IBM including that of CFO, IBM India/South Asia Domestic Business, COO for Global Business Services, IBM India/South Asia, CFO for Global Business Services, IBM Growth Markets based in Singapore, CFO for IBM Daksh Business Process Services and finance lead for IBM’s global delivery missions located in India. Prior to joining IBM, Chandru worked for 12 years in several Indian companies in the automobile, financial services and IT industries.


Process Intended for determining the Awards

  1. Initial Nomination: Nominations are invited from companies/ institutions who have their Shared Service Operations or BPM strategy established within the Indian Subcontinent
  1. Award Entry Form: The award entry form as applicable needs to be duly filled in and has to be sent to us at to reach us before October 5, 2017.
  1. Additional Information: Any supplementary information, as required, will be sought and received from specific nominees by October 5, 2017.
  2. Jury Evaluation: An independent panel of judges will evaluate and score each application. The panel comprises leading experts and practitioners in the BPM and shared services arena. Supporting sponsors who helped to make the awards possible have been in no way involved in determining award criteria.
  3. Final Selection: The Jury will decide upon various stated parameters and ensure comparability of the scores for final selection of winners. A telephonic conversation will be held with the award entrants for any specific clarifications required before final selection.
  4. Workshop on BPM & Shared Services: The conclave will include various eminent leaders from the Shared Services & BPM domain, sharing their perspectives on achieving Business Imperatives through Process Discipline.
  5. Awards & Felicitation Ceremony: The Awards, Recognitions & Felicitations will start immediately after the Workshop Session during the Conclave scheduled November 24, 2017, followed by cocktails & dinner.

If you wish to participate in the awards, send your organization name, email id and the category you wish to participate in, to the following email id:

For more details or any other queries about Awards and/ or Shared Services Forum, contact: Mr Manoj Kumar +91-9899990344


Felicitations, Awards & Recognition for Excellence in BPM & Shared Services

The Annual Conclave serves as the platform for recognizing and awarding Organizational Achievements and Professional Excellence, thus setting benchmarks, for Indian organizations to adopt BPM & Shared Services Strategy. These awards and recognitions have been conferred on the following organizations for their exemplary achievements:

Conclave Year Organizations Awarded/ Recognized
2011 nuFuture Digital India and Hindustan Unilever Limited
2012 Bharti Airtel Ltd, Atlas Documentary Facilitators Company (ADFC) Pvt Ltd (An Associate of HDFC), ICICI Prudential Life Insurance Company Ltd, Dr Reddy's Laboratories Ltd
2013 Tata Motors Ltd, Adani Enterprises Ltd, ICICI Bank Ltd, ONGC
2014 Reliance Industries, Vodafone Shared Services Ltd, Dabur India Ltd, Brandix Mercury Asia (Sri Lanka), ZEE Media Corporation Ltd, VE Commercial Vehicles Ltd, AHL Business Solutions Ltd
2015 Cipla Ltd, Hindustan Unilever Ltd, Tata Motors Ltd, Infosys BPO Ltd, Piramal Enterprises, United Spirits Ltd, and SRF Ltd.
2016 Mahindra Integrated Business Solutions Pvt Ltd, Dr Reddy’s Laboratories Ltd, Tata Motors Ltd, Essel Business Excellence Services Ltd, ANZ Bengaluru Hub, Kuoni Travel Group


Past Winners of Excellence Awards & Recognitions













2016 | 2015 | 2014 | 2013 | 2012 | 2011

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