Chief Transformation Architect
Rajesh has 25+ years of experience across global organizations such as Unilever, American Express, EXL Services prior to joining RvaluE, in helping companies improve processes to achieve business goals of growth, profitability, client satisfaction, operational efficiency and risk management in a controlled and sustainable way. He gained exposure to Food Business at Unilever as Regional Commercial Manager and before moving on to American Express where he played vital roles across functions. Rajesh worked for 15 years (1995-2010) at American Express in India, Singapore and USA. He joined Amex when they were setting up one of India’s first finance shared service center. At Amex he held several roles across Finance, Technologies, Procurement, Operations, Internal Controls and Controllership.
Most of his roles were focused on creating world class global shared service utilities focused on transforming business outcomes and optimizing costs. His last role in Amex as VP & GM, Global Travel Service Center, was to set-up and monetize a 750 employee center in less than 2 years. He led the spin-off of a 750+ FTE captive shared service center of Amex to EXL (third party outsourcing company). Achieved 100% staff retention, 10% quality improvement and 15% cost reduction in first year. Long term business has grown more than 100% and expanded across more functions and locations.
Prior to joining RvaluE, Rajesh was SVP & Business Head with EXL Service (a leading Operations Management and Decision Analytics company). He headed a business and global operations across India, USA, UK, Philippines, Czech and Romania with 3500+ employees globally focused on Travel, Transportation and Logistics vertical.
He helped his clients achieve world class service standards and significant costs reductions through Process Excellence (Six Sigma, Lean, Benchmarking), Automation (Cloud, Robotics, BPM, OCR), Operating Model Optimization (near shore/off shore, outsource/insource) and use of Advanced Analytics. This helped him achieve industry leading revenue growth of 23% CAGR.
Over last 20+ years have optimized several processes within F&A function Payables, Receivables, Collection, Accounting, Book Close, Reconciliations, Customer Servicing, Inside Sales, Billing, Revenue Management, Month close, Reporting and Analytics. Most projects had multiple levers of Six Sigma, Lean, Automation, Analytics, Simplification & Standardization, Metrication, etc. Typical savings have been 15-30% in year one, and 5-15% year on year thereafter
Rajesh is Qualified Chartered Accountant and Qualified Cost Accountant (National Merit Holder).