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Sanjay Gupta


Sanjay Gupta

Sanjay Gupta

Chief Architect

Shared Services Forum

Sanjay Gupta is the Chief Architect of Shared Services Forum. He has over 29 years of work experience in the fields of Management, Business Processes, Finance and Human Resources, having been part of EXL Service Holdings, American Express, Indian Oil Corporation and Living Media.

In his last role, he was the Global HR Head for EXL Service Holdings. He comes with a blend of experience in global and domestic corporations, in private sector and public sector organizations in various capacities, strategic as well as operations roles, covering various domains in Off shoring, Financial Services, Insurance, Oil & Energy and Media.

With his extensive experience in multiple sectors and multiple domains, and having been part of several start up operations in off-shoring and BPO with demonstrated execution and success, Sanjay had taken the role of heading Shared Services Forum (SSF). Today SSF has grown to bring together the industry community in India to adapt global best practices in BPM to suit Indian context. He has pioneered & published research papers on BPM & shared services and the first ever book on BPM in 2013.

Sanjay is a Chartered Accountant by qualification. During the initial 10+ years, Sanjay worked within the core Finance & Accounting functions in domestic companies and initial setting up of the off shore centre. He started his career with Living Media and Indian Oil Corporation, and served in many functional roles in Vendor & Receivable Management, Balance Sheet Consolidation, Oil Pool Accounting and Inter-company settlements. At American Express FRC, he first migrated and then serviced several groups of international financial servicing covering both card and travel accounting. While this centre was set-up as a captive unit, it was the first formal BPM operations unit with client deliverables in several countries across the globe.

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Continuing with its objective to seamlessly disseminate knowledge, Shared Services Forum released two publications on the 7th Global Shared Services Conclave 2017
7th GSS Conclave 2017 – CXO Interaction on the Imperatives for Reshaping the Transformation Strategy

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Shared Services Foundation

SHARED SERVICES OPERATIONS – The journey of Dr Reddy’s Labratories SCALE-UP || TRANSFORM || SUSTAIN

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ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’.

Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program. Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with the ERP Oracle R12.

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