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Priyan Fernando

Priyan Fernando


SSF Felicitated Mr PRIYAN FERNANDO with the 
for his Creativity & Leading Global Shared Services and Enterprise- 
wide Transformation Mission, delivering Value and Impact to
 Business, Industry & Society

Priyan Fernando is the Chairman of Brandix Lanka Ltd. He also works as a senior advisor to the Boston Consulting Group (BCG), one of the most prestigious Global Consulting firms based in the USA. He consults on Corporate Governance and Business Transformation to leading organizations around the world. 

Priyan recently retired after a distinguished 32 year career with American Express in NYC. Most recently he was Executive Vice President, Global Business Services of American Express (AXP), where he was responsible for all internal operations of this $32 billion financial enterprise with a presence in over 130 markets.  Priyan’s work has resulted in several innovations, including proprietary new ways to drive efficiencies and enhance effectiveness, which have been replicated across American Express and other organizations. He is using this experience to help leading companies improve their effectiveness in delivering outcomes. 

Prior to this role, Priyan was President, and Chief Operating Officer of American Express Global Business Travel, where he had P&L responsibility of over $1 billion and oversaw a staff of over 12,000 people. He led a transformation of the Global Service Delivery Network and Client Management activities across the business and was recognized in the Business Travel World Top 50 newsmakers in 2008. 

Previously, Priyan served as Senior Vice President and Chief Financial Officer of American Express Global Corporate Services and was a member of the company's Senior Finance Leadership Team. In 1994 He was instrumental in introducing Business Process Outsourcing (BPO) in India by pioneering the financial shared services model at American Express. 

Before joining American Express in 1982, Priyan had a successful public accounting career with Ernst & Young in New York City and prior to that with Ernst & Young  in Sri Lanka.

Priyan has served on the boards of the New York City Leadership Center, the Advisory Council of the Conference Board and Rearden Commerce. Priyan is a fellow member of the Institute of Chartered Accountants of Sri Lanka and Chartered Management Accountants of the UK, where he served on the International Committee. He is also a member of the New York Society of Certified Public Accountants. He holds a MBA from Indiana University. His membership in the Global 50 Chief Operating Officers and experience as a senior advisor has given him exposure to best practices across many leading companies. 

Priyan spends his time in New York and Sri Lanka where he also advises the government of Sri Lanka.

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Continuing with its objective to seamlessly disseminate knowledge, Shared Services Forum released two publications on the 7th Global Shared Services Conclave 2017
7th GSS Conclave 2017 – CXO Interaction on the Imperatives for Reshaping the Transformation Strategy

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ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’.

Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program. Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with the ERP Oracle R12.

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