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BPM: A holistic View – clarifying the Terminologies

BPM: A holistic View – clarifying the Terminologies

As the name suggests, BPM literally means managing processes relating to any business environment. The scope covers virtually everything that is done in any business environment. To that extent, its reach is rather wide and so long as it refers to “managing”, there seems to be no requirement for any improvement. However the term “management” here should be interpreted more liberally to gets its true sense.For the modern business organizations, it represents not just monitoring, but also improvement of business process efficiency and effectiveness, usually with the help of ever evolving technology.

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Continuing with its objective to seamlessly disseminate knowledge, Shared Services Forum released two publications on the 7th Global Shared Services Conclave 2017
7th GSS Conclave 2017 – CXO Interaction on the Imperatives for Reshaping the Transformation Strategy

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ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’.

Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program. Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with the ERP Oracle R12.

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