Presents

Exclusive Leadership RoundTable Interaction
NEW YORK & DALLAS

EXPLORING NEW FRONTIERS IN ENTERPRISE SERVICES

Redefining Value Markers for GBS and GCC

NEW YORK: January 30, 2025 | DALLAS: February 3, 2025

 

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This exclusive brainstorming session will delve into emerging opportunities and critical shifts shaping the future of enterprise services. This closed-door session is being attended by CFOs, CIOs, Function and Tech Leaders. They will exchange best practices and their experiential insights from challenges faced, innovative ideas implemented, lessons from failures, and success stories. The discussion will focus on redefining new value drivers for Global Business Services (GBS) and Global Capability Centers (GCCs), balancing human-AI collaboration, and leveraging industry expertise to redefine enterprise services and achieve sustainable, impactful growth.

Speakers

Bennet Kumar

Executive Vice President, Head BPS
Hexaware Technologies

Mala Murthy

CFO
Teladoc Health

Neha Prasad Mullick

Vice President, Go-To-Market & Customer Success
UpGrad Enterprise

Parthasarathy Ranganathan

Executive Director
Morgan Stanely

Ruchita Sharma

Former Vice President, Human Resources
Guardian Life

Shubho Chatterjee

Partner
Empirical Consulting Solutions

Shweta Jain

Sr Director, Strategy, Commercial Excellence & Planning
Pfizer

Sri Atluri

President & CEO
QEF - Quality Engineering Foundation

Atul Kulshreshtha

SVP - Strategic Growth & AI Solutions
Quintes Global

Rakesh Sinha

Co-Founder - SSF Global CEO & Founder - Quintes Global
RoundTable Chair

Sachin Jadhav

VP & Head - Solutioning and Transformation
Quintes Global

Ashish Tanuku

Global IBM Technology & Ecosystem Leader
IBM

Roderick Wilkins

Managing Principal
iGlass Consulting Corporation

Focus Areas

Moving up the value chain in Global Capability Centre (GCC)

  • Evolving Beyond Cost Arbitrage: Discussing ways GCCs can shift focus from cost-saving models to delivering strategic value through innovation, analytics, and expertise.
  • Enhancing Strategic Business Impact: Brainstorming best practices for GCCs to align with core business objectives to become partners in growth, not just operational support units.
  • Building Specialized Capabilities: Investing in niche skills, emerging technologies, and domain expertise to create differentiated service offerings.

Leveraging external expertise for catalyzing the transformation & value Impact from GBS/ GCC

  • Collaborating with Industry Experts: Identifying when and how to partner with experts to drive efficiencies and gain access to cutting-edge solutions.
  • Accelerating Change Through Partnerships: Leveraging external perspectives to overcome transformation challenges and rapidly implement innovative practices.
  • Measuring Value Through Collaborative Efforts: Demonstrating ROI and value impact by blending internal strengths with external expertise.

Art of Balancing & co-existence of Humans and AI

  • Redefining Roles in the AI Era: Insights on optimizing human skills for creativity, decision-making, and relationship-building alongside AI-driven processes.
  • Driving Adoption Through Trust: Building confidence in AI systems while empowering employees to adapt to new tools and workflows.
  • Future Workforce Strategies: Creating a roadmap for upskilling and reskilling employees to foster harmonious integration of human and AI capabilities.

Shape the Conversation
Nominate the Leaders for this Brainstorming Session

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Our Partners

Event Partner

Quintes Global

About SSF Global

A VIBRANT COMMUNITY OF PRACTITIONERS, FOR PRACTITIONERS, BY PRACTITIONERS’ OF BUSINESS SERVICES

Shared Services Forum (SSF) is a vibrant national community of business services practitioners in Global India with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).

This pioneering industry platform ‘Of Practitioners, For Practitioners, By Practitioners’ of Business Services, has been of ideating and synthesizing ‘Best in Context’ practices for successful transformation of Business Services for almost a decade, growing from strength to strength and continuously building a strong network of thought leaders, experts, and change agents across all functions and domains.

SSF leverages the immense global and India industry experience of its Knowledge Partner, RvaluE Group.

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Write to events@sharedservicesforum.in

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