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Sanjay Gupta

Sanjay Gupta

Sanjay Gupta

Chief Architect & Member – National Governing Council, Shared Services Forum

Sanjay Gupta is the Chief Architect of Shared Services Forum (SSF). He has 32+ years of work experience in the fields of Management, Business Process, Finance & HR.

Sanjay comes with a blend of experience in global and domestic corporations, in private sector and public sector organizations in various capacities. He combines extensive experience in strategic as well as operations roles, covering various domains in Off shoring, Financial Services, Insurance in Global Shared Services & BPO, with demonstrated outcomes and success.

At SSF, Sanjay has pioneered & published several research papers on BPM (Business Process Management) & Shared Services, and co-authored the first ever comprehensive book on BPM – ‘BPM in Global India - The Inflection Point for Competitive Advantage’. Sanjay is the Executive Editor of the SSF Journal, Process Edge and contributes immensely towards GICs/ Shared Services/ BPOs by knowledge capture, share and dissemination through articles, research and models for base lining and value delivery.

About SSF India


Shared Services Forum (SSF) India is a pioneering, interactive platform of Industry Practitioners, Experts and Veterans with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM). Incepted in 2011, SSF’s constant endeavour has been to create and enable exchange of knowledge was initially resident with a few leaders of the shared services and outsourcing industry. This is SSF’s 10th year of ideating and synthesizing ‘Best in Context’ practices for successful transformation of Business Services and has grown from strength to strength and built a strong network of thought leaders, experts, and change agents across all functions and domains .


  • To spread awareness of Value-Delivering Strategies for effective transformation of business processes
  • To establish Winning Practices that result from exchange of knowledge
  • To acknowledge, award and showcase Organizational Achievements & Professional Excellence
  • To build a strong Community of thought leaders, experts, practitioners and change agents

To know more about the activities at SSF and Membership, go to www.sharedservicesforum.in