João Sá Fernandes   

Program Lead – Shared Services - Uber

João is an accomplished leader within the IT Operations and Managed Services field, with experience in both IT Outsourcing and Insourcing environments. Possessing proven skills in operations management, assessing current processes, identifying gaps and risks and creating customised recommendations to improve service delivery, productivity standards and profit expectations. Adept and proficient at change and transformation of operations in a sustainable manner, via continual improvement processes on a global scale.