SSF Global


  • To spread awareness of Value-Delivering Strategies for effective transformation of business processes
  • To establish Winning Practices that result from exchange of knowledge
  • To acknowledge, award and showcase Organizational Achievements & Professional Excellence
  • To build a strong Community of thought leaders, experts, practitioners and change agents

SSF CONCLAVE – Our Flagship Annual Event for Knowledge Exchange since Inception

Themes at SSF’s Conclave, Summits, Round Tables and Leadership Interaction Events

2011 Finance and Accounting Transformation through Shared Services
2012 Shared Services as a Strategic Enabler
2013 Redesigning Business Processes for Competitive Advantage
2014 Process Agility & Cost Optimization in Service and Support Functions: The Imperatives
for Global India
2015 Delivering on Business Imperatives - Unleashing the Power of Process Discipline
Rising Above Inertia - A Leadership Interaction
Next Leap in Business Process - Leadership Interaction on India's Readiness
2016 Unlocking Strategic Value - Through Disruptive Practices and Thinking
Rebooting Business Process Strategy To Outcompete - Building
Sustainable Differentiators For Global India
2017 The Digital Metamorphosis - Transitioning Successfully ReShaping the Transformation Strategy - What Triggers? What Matters? What Next?
Leadership Highway for Process Revolution
2018 ReDefining the HR for Competitive Edge - Integration. Innovation. Intelligent Automation.
ReWriting the Playbook of Finance Transformation - Agile Leadership. Capability Quotient. Technology Edge The Big Shift Towards Technology Integrated Business Services - The Art and Science of Delivering Value and ROI Breaking Boundaries: The Power of Enterprise Services Research 2018 - Trends & Practices Digital Leadership for Winning Edge
2019 Building Organizations of Tomorrow
Crossing the Rubicon
Conundrums & Critical Success Factors of a Digital Journey
Challenging the Paradigms: Code of Disruptional Engineering to Outperform
2020 Responding to the Crisis and Sustaining Service Excellence &
Beyond Accelerating the Pace of Digital Transformation in Business Services
Reset the Finance Transformation - Short-term Impact and Long-term Business Goals
Future of Work with Changing Technology Landscape
Achieving Escape Velocity in Unprecedented Turbulent Times: Visualize - Strategize - Operationalize
Unlocking Value Through Digital Leapfrogging & New Operating Models in Finance
2021 Stay Ahead of the Game - Adopting the Digital Agenda
Moving Beyond Cost to Capability
Seismic Shift in Human Resources for Powering Growth Next - Work Force. Work Place. Work Pace. The I.D.E.A. For ReDefining The Digital DNA Of Business - Information, Decisions, Experience, Architecture. Future of Statutory Financial Reporting and Tax Compliance CoE - The New Age Practices
2022 The Rise of NextGen Business Services Centres: Moving Beyond 'Collaboration & Capability' to 'Commitment & Competitive Edge'
Sustaining & Nurturing a Value-driven Organization
Moving Beyond - Nurturing the Innovation Quotient
2023 Unlock Value Horizons - Future of Digitally Powered Enterprise Functions
Next Leap of becoming an Enterprise Partner - Staying Ahead & Building the Sustainable Differentiators

Knowledge Dissemination through SSF Global’s Publications

Year 2012:published a Research & Survey Report, ‘Shared Services: The Evolving Direction to Success’, on shared services adoption by Indian organizations

Year 2013: released the first ever BPM Publication for India, ‘BPM in Global India – the Inflection Point for Competitive Advantage’, on adoption of BPM

Year 2014: released the first edition of SSF journal, Process Edge – Not a Choice Anymore’ sharing new ideas, ‘best in context’ practices and transformational journeys by business services practitioners

Year 2015: BPM & Shared Services Landscape in Global India, Research & Survey Insights, an exclusive report & sequel to the 2012 research released

Year 2016: released BPM Practitioner’s Guide ‘Rebooting Business Process Strategy to Outcompete’, aimed at next best practices

Year 2017: Building Capabilities for the Future and Catalyzing Transformation: Trends, Practices & Frameworks – in collaboration with Everest Group

Year 2018: released an Exclusive Research Report – Breaking Boundaries: The Power of Enterprise Service Management – Trends & Practices, on business services landscape in Global India

Year 2020: released Research Report – Being Future Relevant – Finance Professionals in Shared Services

Year  2023: released ‘A Ground Report on Integrated Technologies in Enterprise Functions – Adoption, Readiness and Benefit’ and a joint research report with NRI (Nomura Research Institute) Consulting & Solutions,– ‘The next big focus for Japanese Companies – Unlocking Efficiency and Expansion in Shared Services through GCC/ GBS in India’.

Publish your Thought Leadership in the SSF Journal – Process Edge



  • Free access to all editions of SSF Journal, Process Edge, during the membership year
  • 2 Knowledge/ Thought Leadership articles will be published in Process Edge and SSF website
  • No-charge/ discounted charge*** for access to latest research reports on BPM & Business Services in India
  • Capability/ Leadership development workshops (online & offline) through the year at a subsidized fee***
  • No-charge site visit (offline/ online) to ONE relevant GICs/ BPOs/ India SSC to facilitate knowledge & best

practices exchange*

  • No-charge site-visits from other organizations for Value Interaction
  • Benchmarking & Focused Research Services – as needed – for a discounted fee***


  • Participation for the leaders and teams at multiple events through the year
  • Speaking Opportunity/ Air-Time in 2 events during the membership year
  • Complimentary invites/ Discounted Entry passes to SSF’s Annual Conclave & Function-Specific Summits

& Knowledge Sharing and Leadership Interaction Events held in different cities

  • One courtesy Leadership Interaction in partnership with SSF on a contextual theme (on chargeable basis)

will be delivered by an industry expert as recommended by SSF Governing Council

  • A Senior Leader is invited to be a part the Annual Conclave Organizing Committee*


  • Exclusive page on SSF portal to showcase the achievements of Star Performers**
  • Complimentary one-page feature in any one edition of SSF Journal published during the membership year**
  • Opportunity to Partner at SSF’s Annual Conclave as Corporate Sponsors for a subsidized sponsorship fee***
  • Capability Building Frameworks & Models for Value Delivery – Off-the-shelf as well as customized, conceptualized and developed by SSF, for the purpose of improving the performance of your centre



Partner Central – SSF’s Partner Ecosystem for Success

What does the SSF Partner Program Entail/ Requirements:

1.Service Provider organizations can apply to become an SSF Partner
2.SSF will provide web presence on the SSF website where partners can log-in to see the membership process, membership renewal plans, benefits, and information beneficial to them
3.SSF Partner Program can offer the following for the Partners:
a)SSF recognition as an endorsed Service Provider
b)Gain priority access to product announcements, promotions, and training
c)Work with packaged, ready-to-launch service offerings – events, publications, Research Reports
d)Leverage demand generation campaigns and assets
e)Receive access to qualified leads

Key Facilities for SSF Partners:

1.Partners can Showcase Products & Services
2.Include direct links to partner websites
3.Partner use case repository will be made available on SSF website
4.Advertisements on SSF website/ Journal by partners
5.Article sourcing for journal by their current clients
6.Content, Speakers and Structure for SSF Events can be proposed by partners; reviewed & executed by SSF
7.Sign-up for one Annual Research Report – will provide SSF with a SSF Research Program
8.SSF Capability Framework tie ups with Partner solutions to be leveraged and showcased on SSF Partner Central

Precious Words of Encouragement from SSF Community & Industry Leaders