Shared Services Forum (SSF) India is a vibrant community of business services practitioners in Global India with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).


To ideate and synthesize ‘best in context’ practices for successful transformation of business process and corporate services in the corporate world


Incepted in 2011, this pioneering industry platform is ‘For Practitioners, By Practitioners’ ofShared/ Business Services. SSF was founded bya business services industry leader, Ravi S Ramakrishnan, with the purpose of sharing the knowledge which was resident with a few leaders of the shared services, business services and outsourcing industry. After 25 years of Business & Finance Leadership experience in companies like Unilever, Murugappa Group. Eicher and American Express, Ravi drew his inspiration to become the first-generation entrepreneur in the Business Services space and used his rich and pioneering experience to establish SSF that has continued to offer knowledge exchange on business services to global and Indian organizations to enable strategizing, set up, stabilize, and transform Captive Shared Services in India and overseas.

Rakesh Sinha, the Co-Founder of SSF,recognised the core value of peer-to-peer knowledge sharing and furthered the objective of SSF to make it the only industry platform that has experiential insights and wisdom guiding it to become interactive and thought-enabling for the complete ecosystem.

SSF About us


With a proud and successful history over 10 years of operating, SSF has continued to make a difference by being the only industry platform that has experiential insights and wisdom guiding it:

SSF Mission

SSF focuses on delivering core values for the shared services community, the evolution, and leadership, to provide its members with opportunities to learn from experiential insights, enhance performance, individually, as teams and as shared services and global business services operations – and the Forum continues to grow and evolve from strength to strength.

This drives the much-needed innovation for the member organizations and leaders, adoption of latest tools, concepts, technologies, and techniques to become capability centres, and enables the Business Services operations to become a strategic asset to the organization.


An industry forum where members can share knowledge and exchange best practises and innovative ideasfreely to ensure that best and next practices are shared.SSF also works with trusted partners, sponsors and associates, where relationships have been built over a long period of time.


SSF continuesto encourage and propagate thought leadership by pioneers and innovative leaders and facilitate the member organizations to have access to cutting edge insights.


As the Business Services industry continues to grow to ensure process and cost efficiencies, the key functions and characteristics of Shared Service centres are continuing to progressively evolve to support the leapfrogging. SSF continues to curate platforms to ideate and synthesize ‘best in context’ practices for successful transformation of business process in the corporate world. It has been Realizing Business Value through active dissemination of Knowledge, best and next practices with the help of Engaging & Interactive Events, Focused Research, Publications, Surveys, and Knowledge Portal. SSF brings together business services organizations, both for overseas and India companies, as well as Global & Indian Enterprises, and is focused on knowledge exchange through six broad platforms:

  1. Periodical Industry/ Leadership Interactions/ Function-specific Summitsfor knowledge exchange
  2. Publications like Process Edge (quarterly journal) by Industry practitioners, Research Reports, BPM Books, BPM Practitioner’s Guides, Surveys, etc.
  3. Excellence Awards, Recognition and Felicitations for organizations and individuals with exemplary/ pioneering achievements impacting the industry and society
  4. Focused research services providingbenchmarking, best practices, and latest industry trends and metrics to organizations for transformation initiatives
  5. Customizable learning and development supportthrough trainings, workshop
  6. Capability Models and Frameworks for value delivery


SSF’s journey so far has been extremely successful with its focus progressively widening from Business Process Consolidation & Transformation to a more holistic Tech & Capability enabled BPM that bring in ‘Culture’ and ‘Value’ to the industry. Over the last 10 years, SSF has been very focused on shaping the Future of Business Services Industry, through:

✔ 10 successful Annual Conclave events, with participation of 1000+ delegates, and 200+ speakers presenting Industry insights and case studies;

✔ 2 HR Leadership Summits in collaboration with BRICS Chamber of Commerce & Industry;
✔ 3 focused Finance Leadership Summits;

✔ Multiple Leadership Interaction Events/ Conferences/ Function-specific summits for focused groups held virtually as well as physically across the country like Delhi NCR, Bengaluru, Pune, Mumbai…

✔ 20+ Models & Frameworks for building capabilities have been created by SSF for deployment at business services organizations;

✔ 10 Pioneering Leaders have been felicitated for their invaluable contributions to the Industry & Society;

✔ 8 exemplary BPM Achievers have been felicitated for their stellar contributions in the business services space;

✔ 75 organizational awards and recognition have been given for Excellence;and

✔ Published 5 Research papers, Process Edge (quarterly SSF Journal), 2 first-of-its-kind BPM publications, several pioneering Research reports on business services, and several others.


SSF ensures to cover the trending topics and burning challenges/ issues of the member organizations and has curated multiple theme-based activities for the purpose. Some of the key themes covered in the last 10 years include:

  • To spread awareness of Value-Delivering Strategies for effective transformation of business processes
  • To establish Winning Practices that result from exchange of knowledge
  • To acknowledge, award and showcase Organizational Achievements & Professional Excellence
  • To build a strong Community of thought leaders, experts, practitioners, and change agents
2011– Finance and Accounting Transformation through Shared Services
2012– Shared Services as a Strategic Enabler
2013– Redesigning Business Processes for Competitive Advantage
2014– Process Agility & Cost Optimization in Service and Support Functions:  The Imperatives for Global India
2015– Delivering on Business Imperatives  – Unleashing the Power of Process Discipline

– Rising Above Inertia –  A Leadership Interaction

2016– Next Leap in Business Process  – Leadership Interaction on India’s Readiness

– Unlocking Strategic Value  – Through Disruptive Practices and Thinking

– Rebooting Business Process Strategy To Outcompete  – Building Sustainable Differentiators For Global India

2017– The Digital Metamorphosis – Transitioning Successfully

– ReShaping the Transformation Strategy       – What Triggers? What Matters? What Next?

2018– Leadership Highway for Process Revolution

– ReDefining the HR for Competitive Edge – Integration. Innovation. Intelligent Automation.

– ReWriting the Playbook of Finance Transformation –  Agile Leadership. Capability Quotient. Technology Edge

– The Big Shift Towards Technology Integrated Business Services – The Art and Science of Delivering Value & ROI

2019– Breaking Boundaries: The Power of Enterprise Services Research 2018 – Trends & Practices

– Digital Leadership for Winning Edge

– Building Organizations of Tomorrow

– Crossing the Rubicon

– Conundrums & Critical Success Factors of a Digital Journey

– Challenging the Paradigms: Code of Disruptional Engineering to Outperform

2020– Responding to the Crisis and Sustaining Service Excellence & Beyond

– Accelerating the Pace of Digital Transformation in Business Services

– Reset the Finance Transformation – Short-term Impact and Long-term Business Goals

– Future of Work with Changing Technology Landscape

2021– Achieving Escape Velocity in Unprecedented Turbulent Times: Visualize – Strategize – Operationalize

– Unlocking Value Through Digital Leapfrogging & New Operating Models In Finance


The Member organizations are able to accrue benefits from the forum through:

  • Multiple showcasing opportunities of the member organization’s achievements through case study presentations, webpages, advertorial features in the SSF journal, collaborative leadership interactions, SSF Excellence Awards for organizations, etc.
  • Multiple showcasing opportunities for the leaders of member organizations through Air-time/ speaking openings during leadership interactions, publishing globally their thought leadership/ knowledge articles, SSF Felicitations/ Recognition for individuals, etc.
  • Multiple Knowledge sharing openings through articles in SSF journals, SSF conclave/ summit/ leadership interactions/ Round Tables, Capability building workshops for leaders & practitioners, Site-visits, Research & survey reports and other value-adding customized services
  • Multiple networking & brand building opportunities for the member organization round the year through events, publications & research reports

We invite Global and India organizations to become our members and leverage the knowledge repository and community form their peers to move up the value chain.