ONLINE POLL RESULTS – SSF Webinar – April 30, 2020

1. To sustain service excellence while responding to this crisis, what do you consider your weakest links?
   1. Expeditious anticipation of the risk and preparation to respond
   2. Telecom infrastructure 
   3. Broken processes
   4. Stakeholder expectations 
   5. People engagement and performance monitoring 
   6. Balancing between critical and not-so-critical processes 
   7. Information security readiness
   8. Other

2. For sustaining people engagement and keeping motivation levels up during the lockdown, what are your key strategic plans?
   1. Maximize work-from-home or anywhere other than regular workplace
   2. Significant changes in the HR policy 
   3. Strengthen the performance appraisal program
   4. Continue with the regular increment plan
   5. Flexible working hours
   6. Empowerment
   7. Other

3. What are the key priorities for you given there is a significant impact on your core business?
   1. Resource and cost optimization 
   2. Process discipline
   3. Focus on new technical and leadership skills for people
   4. Embrace automation (such as RPA) to eliminate human interventions
   5. Enable BCP as BAU
   6. Services re-baselined 
   7. Yet to firm up, still in the process
   8. No impact to core business