11th ANNUAL GLOBAL BUSINESS SERVICES CONCLAVE
Bill Hefley, PhD, CMBE, is currently a clinical professor at the Naveen Jindal School of Management at The University of Texas at Dallas (UT Dallas), where he serves as faculty director of the MS Business Analytics Cohort program and as secretary of the University’s Faculty Senate. Responsible in recent years for directing and launching multiple programs with budgets in excess of 35M USD. He is also a faculty affiliate of the University’s Center for Teaching and Learning (CTL) and serves on the Faculty Advisory Boards for the Center for Asian Studies and the Center for Retail Innovation and Strategy Excellence (RISE).
He was a co-founder of ITSqc, LLC, the spin-off from Carnegie Mellon University created to promote best practice models for the global IT-enabled services industry, aimed to extend the impact of the eSourcing Capability Models (eSCM-SP for service providers and eSCM-CL for client organizations).
He previously was on the faculty at Carnegie Mellon University, where he was a founding member of the Human-Computer Interaction Institute (HCII) and a member of the committee that developed the Master’s in HCI degree. Dr. Hefley served as associate director for the IT Services Qualification Center (ITSqc). He was co-author of the eSourcing Capability Model for Client Organizations (eSCM-CL) and the eSourcing Capability Model for Service Providers (eSCM-SP). He led, participated in, coached, and observed many eSCM appraisal and certifications. He trained many professionals on multiple continents. He led, developed, and taught a national capability development program, administered by Carnegie Mellon with South Korea, to develop a national cadre of software process improvement and assessment specialists.
He pioneered the use of the WWW for dissemination of information and engagement with consumers. He consulted with the US Administration’s Information Infrastructure Task Force (IITF) in dealing with policy issues and in developing a presence on the World-Wide Web. He was a member of the technical committee developing the HTML standard.
He has held leadership roles in several ACM Special Interest Groups, the Human Factors and Ergonomics Society, IAOP, itSMF USA, INFORMS and ACL. He was vice-chair of ACM’s SIGCHI (Computer-Human Interaction) and SIGCAS (Computers and Society), and co-founder of the Intelligent User Interface (IUI) conference series. He is a founding editor of ACM’s interactions. He was chair for training and certification for both IAOP and the Global Sourcing Council, and actively engaged with IAOP’s social responsibility committee, launching their CSR awards and co-authoring the Outsourcing Professional’s Guide to Social Responsibility. UT Dallas has recognized him with an Outstanding Service Award for his co-leadership and active role in the campus’ academic continuity operations throughout the Covid pandemic. He has also been awarded Lifetime Service Award from the ACM, 2019.