12^th ANNUAL GLOBAL ENTERPRISE SERVICES CONCLAVE

Shalini Pillay

India Leader – GCCs & Board Member
KPMG

Shalini leads the “ Global Capability Centers’ (GCC’s) segment nationally and oversees the services KPMG India provides to this segment. Prior to this role, she was the Office Managing Partner for Bangalore, overseeing all of KPMG’s business in the region and responsible for representing the firm in the Market especially for all large strategic Client Accounts. She also used to head the HR function for the Firm in India.

Shalini has been part of the India Leadership team for several years and is a member of the Board. 

Over a career in management consulting, spanning close to 30 years years Shalini has been involved in delivering a full range of business advisory and financial consulting services to clients across a wide range of industries. She has worked with many large and medium sized organizations, helping them define and realize their strategic objectives and growth targets.

She leads the GCC segment for the Firm in India and the advisory work we do this space , which entails working with large global organisations on their service delivery model and enabling them to leverage the GCC model to optimize costs, drive impact on the top line and build capability hubs that will steer the organsiation into the future.

Shalini works with the large and diverse GCC focused team at KPMG to assist organisations and their global business services, GCC set up across the following areas:

• advising global organizations on their sourcing strategy to defining the operating model 
• helping establish and optimize their GBS/GCC set up
• enabling technology interventions to enhance the digital quotient
• addressing new emerging dimensions of risk, towards building resilience
• understanding the changing regulatory landscape and implications for the model
• resizing, reshaping and reskilling the workforce for the future

Shalini is Bachelor of Engineering and Chartered Accountant, ICAI. She represents the Firm in all external industry forums , focused on research towards defining the future roadmap for global service delivery models