Presents

12^th Annual Global Enterprise Services Conclave 2023

Next Leap of becoming an Enterprise Partner

Staying Ahead & Building the Sustainable Differentiators

December 4 & 5, 2023

Bengaluru, The LaLiT Ashok

Program Book Gallery Report

Conclave Sponsors & Partners

✶

KNOWLEDGE PARTNER

CO-SPONSOR

ASSOCIATE SPONSORS

EVENT PARTNERS

CORPORATE SPONSORS

CONSULTING PARTNER

SUSTAINABILITY PARTNER

ACADEMIC PARTNERS

TECHNOLOGY PARTNER

Research Reports

✶

A Ground Report on Integrated Technologies in Enterprise Functions

Joint Research Report by NRI India & SSF Global: The Next Big Focus for Japanese Companies

PRESENTATIONS

✶

Program Schedule

✶

2:30 – 4:00 PM

Registration & Hi-Tea

4:00 – 4:30 PM

Inauguration Ceremony

Inaugural Address & Lamp Lighting
Address by the ‘Guest of Honour’
Unveiling of SSF’s Research Reports & Tool

Speaker :

Shri Tejasvi Surya
Rakesh Sinha

4:30 – 5:00 PM

Session 1: Keynote Address – THE STRAIGHT DRIVE

Next Leap for Being an Enterprise Partner – The Essential Elements

Speaker :

Ravi S Ramakrishnan

5:00 – 5:50 PM

Session 2: Leadership Discussions – INCREASE IN ASKING RUN RATE

World Class Enterprise Services:
Value-Infused Pathway & Holistic Customer Experience

Beyond Cost to Value
Digital Conundrum
Unreal Expectations
Experience is Everything

Speaker :

Chandrasekar Thyagarajan
Pankajam Sridevi
Sandeep Kulkarni
Sunil Sayal

Moderated by:

Anand Maheshwari

5:50 – 6:25 PM

Session 3: HEARING FROM THE FOURTH UMPIRE

A Ground Report on Integrated Technologies -
Understanding, Deployment and Benefit

Speaker :

Rakesh Sinha
Sanjay Gupta

6:25 – 7:00 PM

Session 4: Special Address – FACING THE GOOGLY

Unleash the Potential Leader in YOU:
Embracing the Challenge & Get it Done

Speaker :

Nirupa Shankar

7:00 – 7:30 pm

Session 5: Expert Talk – ACROSS THE LINE

Gen AI: The Buzz Word

From Hype to Tangible Business Gains
Realistic Use Cases
Mitigating Risks

Speaker :

Giri Athuluru
Dr Adam Bujak

Moderated by:

Dr Sanjeev Rastogi

7:30 – 7:50 PM

12^th Excellence Awards & Recognition (Part 1)

Speaker :

Jury Panel

7:50 PM onward

Networking Cocktail Dinner

9:00 – 10:00 AM

Welcome Tea-Coffee

10:00 – 10:50 AM

Session 1: Fireside Chat – HIT WICKET

Solving for the Outrageous War in Talent Galaxy

Innovative’ People Practices
Need for ‘Cultivating’ Talent
Building Academy for Talent

Speaker :

Vineet Dwivedi
Sairam Nair
Subba Gonella
Sameer Baptiwale

Moderated by:

Rakesh Sinha

10:50 – 11:40 AM

Session 2: Leadership Discussions – ALL ROUNDERS

The Art & Science of Delivering Value

The Dynamic Shift in the Business Services Leader’s Role
Understanding “Value Delivery”
Role of Strategic Partnerships and Ecosystems in the evolving landscape
Channelising the Power of Disruption

Speaker :

Chirag Buch
Lalitha Indrakanti
Tarun Aahi
Kaustubh Deshpande

Moderated by:

Shalini Pillay

11:40 – 12 Noon

Tea-Coffee Break

12:00 – 12:25 PM

Session 3: Perspectives – AROUND THE WICKET

Moving from GBS to an Enterprise Partner - Beyond Service & Capability to Value & Growth

Speaker :

Priyaranjan Jha

12:25 – 12:45 PM

Session 4: Leadership Insight – FROM THE PAVILION END

Strategic Foundations of Business Services: Navigating Sustainability through Credibility, Talent Dynamics, and ESG Integration

Gaurav M Bhatia

12:45 – 1:10 PM

Session 5: Industry Insight – OVER THE ROPES

Global Capability Centre in India - The next big focus for Japanese Companies

Sunny Goel

1:10 – 2:10 PM

Networking Lunch

2:10 – 2:30 PM

Session 6: Expert Talk – SETTING THE FIELD

Revolutionizing your Enterprise with Intelligent Automation

Shvetal Desai

2:30 – 3:30 PM

Session 7: Point of View – FROM THE DUGOUT

Finding the Narrative for Digital Transformation in Enterprise Functions

Delivering Tangible Business Benefits through Effective Tech/ Digital Adoption
Defining ‘Soft Landing’ Gen AI in Business Process Transformation
Gen AI Realistic Use Cases

Speaker :

Sandhya Sriram
Roopesh Kumar

Moderated by:

Shailendra Saxena

3:30 – 3:50 PM

Tea-Coffee Break

3:50 – 4:40 PM

Session 8: Art of the Possible – HITTING BOUNDARIES

Sharing Success Stories of Staying Ahead

Digital Leap to Transform Functions
Harnessing Power of Data & Analytics to deliver Business Impact
Adoption of AI/ ML to accelerate Value Delivery

Speaker :

Hemamalini Venkataraman
Saina Kuriakose
S. Navaneetha Krishnan

Moderated by:

Nilesh Bhatia

4:40 – 5:10 PM

12^th Excellence Awards & Recognition (Part 2)

Speaker :

Jury Panel

5:10 – 5:15 PM

Concluding Remarks & Vote of Thanks

Speaker :

Rakesh Sinha

5:15 – 6:15 PM

Catchup over Hi-Tea

Download Agenda

Key Speakers

✶

Member of Parliament – Bengaluru South Constituency
National President – Bhartiya Janata Yuva Morcha

Founder – SSF Global,
Founder & Executive Chairman, RvaluE Group

Co-Founder – SSF Global,
Founder & CEO – Quintes Global

Additional Director General of Police
Crime & Technical Services – Bengaluru

Director,
Ramaiah Institute of Management

AVP – Women Entrepreneurship – NSRCEL,
IIM Bangalore

Chief Financial Officer
Greaves Electric Mobility

Managing Director – India
Commonwealth Bank of Australia

Senior Vice President & Head
Worley Enterprise Services

Former Region CFO & Advisor GBS
Nokia

Founder & Chief Commercial Officer,
Quintes Global

Chief Architect,
SSF Global

Joint Managing Director
Brigade Enterprises

CEO & Co-Founder
KYP.ai

Co-Founder & CEO
ExperienceFlow

Partner & CEC Head,
Deloitte

Chairman – Audit Committee
Dedicated Freight Corridor Corporation of India
Independent Director – Corporate Boards; Former Senior Partner – EY

Former Partner, Alexander Hughes
Ex-CFO, Ranbaxy; Ex-MD & CEO, Electrolux; Ex-ED, PepsiCo

Global Head AGS & Head AGS India
Alcon Global Services (AGS)

Global Competency Center Lead
Sandoz India

Chief Human Resource Officer
Rakuten Symphony

Head – Global Procurement Operations
GBS India, Bayer

Vice President – Global Sourcing Practice
Everest Group

Global Service Delivery Leader
Mercer India

Chief Executive Officer
Jaguar Land Rover Technology & Business Services India

VP & Head - Group SSC
Jindal Steel & Power Limited

Head of Capabilities, Transformation & Innovation
Société Générale

India Leader – GCCs & Board Member
KPMG

Chief Operating Officer
PEPSICO Global Business Services

Vice President & Head Leasing – South Region
Brookfield Properties

Partner & Group Head – Investment Strategy Consulting Group
NRI Consulting & Solutions India.

Co-founder
Nividous

Group CFO
Narayana Health

Executive Director and GBS Head
Indorama Ventures Limited

Senior Partner and Vice President
IBM

Transformation & ES Service Delivery Leader
EY GDS

Head of GBS Service Delivery
FLSmidth

Senior Director – Head of FP&A
Novo Nordisk

Head Bunge Business Services (India)

SVP – Customer Delivery & Operations
Quintes Global

Conclave Participation

✶

78 zee entertainment enterprises limited

Showcasing Opportunity/Sponsorship

✶

Networking Opportunities

Ample tea breaks, networking lunch and cocktail-dinner
Non-Commercial Exhibit Space on BOTH DAYS

Branding Opportunities

Speaking Slot – Panel/ Presentation related to theme
Exclusive showcasing opportunities
Introductions & interactions with key decision makers
Prominent visibility on SSF portal
Onsite branding – stage & networking spaces
Social media communication during and post event
Company Literature/ Promotional Material in Delegate Kit
Screening of Corporate Film during lunch/ tea breaks
And more…

TALK TO US TODAY

SPONSORSHIP OPPORTUNITIES

Looking for Brand Visibility?
Would you to like to Meet the Decision-Makers?
Want to enhance your Brand?

SSF Global provides you with a neutral and robust platform and various opportunity to share knowledge, interact, exchange information and showcase about your products and services.

Write to us at conclave@sharedservicesforum.in OR call at +91-7303244077

We Invite organizations to partner with us for the following categories:

Interested?

11^th Annual Global Business Services Conclave 2022 - A Glimpse

✶

Speakers

Sri Sandeep Kumar Sultania

Secretary, Panchayat Raj and Rural Development, Government of Telangana

Ravi S Ramakrishnan

Founder, SSF India Founder & Chairman, RvaluE Group

Rakesh Sinha

Co-Founder, SSF India Founder & CEO, Quintes Global Executive Director & CEO, RvaluE Group

Ajay Aggarwal

Executive Director & CFOCyient

Vijay Rangineni

CEO - IT InvestmentsGovernment of Telangana

Priyaranjan Jha

Vice President & Head of Global OperationsPepsiCo Global Business Services

BVR Mohan Reddy

Founder Chairman Cyient

V V Ranganathan

Co-Founder & Chairman Compassites Ventures Inc

Dr William Hefley

Prof & Program Director, Business Analytics Cohort ProgramThe University of Texas at Dallas

Naveen Gullapalli

Global Head, Novartis Business Services Innovation (NBS X)Novartis

Dr Sanjeev Rastogi

Partner, CEC Head Deloitte Shared ServicesDeloitte

Lalitha Indrakanti

Head – Global Business OperationsIngka Group [IKEA]

Gopal Venkataramanan (GV)

Head - Olam Global Business ServicesOlam International

Sandeep Poddar

Head – GBS India Center,AkzoNobel

Sanjay Gupta

Chief Architect & Member Governing CouncilShared Services Forum

Serge De Vos

Managing DirectorInteraxis, ZX Ventures (A global investment & innovation group of AB InBev)

Tarun Aahi

VP & Head - Finance Shared Service Centre , Digitization & TransformationJSW - Global Business Solution

Dr (h.c.) Kumar Visvanathan

Head – Shared ServicesMindtree

Richard Alvares

VP and Head Program & Business Transformation – Shared ServicesUltraTech Cement (Aditya Birla Group)

Srinivas Koppolu

Chief Business OfficerExperience Flow

Sudipto Mukherjee

Site DirectorBerkadia Services India

Deepak Kumbhat

Director – Shared Services Ramboll

Sankar Narayan

Director – Global Business Services Pune Centre Smith & Nephew

Alok Maheshwary

Senior Managing DirectorState Street

Dr Mukesh Kumar

Head of Operations & TransformationBP

Dr S Venkat Kumar

Head, KONE Business ServicesKONE Elevator India

Hitesh Sehgal

Director – North America Zone, Finance OperationsAB InBev

Vikram Krishnamurthy

Head – Supplier OperationsUnilever

Anand Maheshwari

Member Governing Council, SSF; Founder & Chief Corporate OfficerQuintes Global

Tanmay Agarwal

VP & Head – Global Business ServicesHindustan Coca-Cola Beverages

MEDIA REEL

GREAT PERSPECTIVES.
FANTASTIC BUSINESS
STORYTELLING SESSIONS.
KNOWLEDGABLE SPEAKERS.
GOOD EXPOSURE.
RELEVANT PERSPECTIVES & INSIGHTS.

THIS IS ONE OF THE MOST COMPREHENSIVE & interactive CONFERENCE COVERING THE ENTIRE ENTERPRISE, THAT I HAVE EVER ATTENDED.

INCREDIBLE SPEAKER LINE-UP, THE CONTENT & THE ENGAGEMENT IS AMAZING! THE OVERALL EXPERIENCE HAS BEEN SEAMLESS AND VALUABLE!

Past Conclave Events (Since 2011 Onward - A Snapshot)

✶

SSF has progressively become the forum of Interactive Excellence in India for Shared Services and Business Processes. The participants at the SSF platforms take back not only a myriad of experiences with respect to strategic execution of shared services strategy, but also connections and awards that bring in ‘Culture’ and ‘Value’ to the Industry.The last 9 Conclave events have received remarkable participation of more than 1000 practitioners from organizations.

About SSF Global

✶

A VIBRANT COMMUNITY OF PRACTITIONERS, FOR PRACTITIONERS, BY PRACTITIONERS’ OF BUSINESS SERVICES

Shared Services Forum (SSF) is a vibrant national community of business services practitioners in Global India with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).

This pioneering industry platform ‘Of Practitioners, For Practitioners, By Practitioners’ of Business Services, has been of ideating and synthesizing ‘Best in Context’ practices for successful transformation of Business Services for almost a decade, growing from strength to strength and continuously building a strong network of thought leaders, experts, and change agents across all functions and domains.

SSF leverages the immense global and India industry experience of its Knowledge Partner, RvaluE Group.

Know More

0 Case Presentations

0 Knowledge Articles

0 Organizations Awarded

0 Publications

0 Speakers

0 Theme-based Conferences

Contact Us

For Participation or Sponsorship:

Write to conclave@sharedservicesforum.in

Call +91- 73032 44077

Presents

12th Annual Global Enterprise Services Conclave 2023

Next Leap of becoming an Enterprise Partner

Staying Ahead & Building the Sustainable Differentiators

Bengaluru, The LaLiT Ashok

Conclave Sponsors & Partners

Research Reports

PRESENTATIONS

Program Schedule

Speaker :

Speaker :

Speaker :

Moderated by:

Speaker :

Speaker :

Speaker :

Moderated by:

Speaker :

Speaker :

Moderated by:

Speaker :

Moderated by:

Speaker :

Speaker :

Moderated by:

Speaker :

Moderated by:

Speaker :

Speaker :

Key Speakers

Member of Parliament – Bengaluru South ConstituencyNational President – Bhartiya Janata Yuva Morcha

Founder – SSF Global,Founder & Executive Chairman, RvaluE Group

Co-Founder – SSF Global,Founder & CEO – Quintes Global

Additional Director General of PoliceCrime & Technical Services – Bengaluru

Director,Ramaiah Institute of Management

AVP – Women Entrepreneurship – NSRCEL,IIM Bangalore

Chief Financial OfficerGreaves Electric Mobility

Managing Director – IndiaCommonwealth Bank of Australia

Senior Vice President & HeadWorley Enterprise Services

Former Region CFO & Advisor GBSNokia

Founder & Chief Commercial Officer,Quintes Global

Chief Architect,SSF Global

Joint Managing DirectorBrigade Enterprises

CEO & Co-FounderKYP.ai

Co-Founder & CEOExperienceFlow

Partner & CEC Head,Deloitte

Chairman – Audit CommitteeDedicated Freight Corridor Corporation of IndiaIndependent Director – Corporate Boards; Former Senior Partner – EY

Former Partner, Alexander HughesEx-CFO, Ranbaxy; Ex-MD & CEO, Electrolux; Ex-ED, PepsiCo

Global Head AGS & Head AGS IndiaAlcon Global Services (AGS)

Global Competency Center LeadSandoz India

Chief Human Resource OfficerRakuten Symphony

Head – Global Procurement OperationsGBS India, Bayer

Vice President – Global Sourcing PracticeEverest Group

Global Service Delivery LeaderMercer India

Chief Executive OfficerJaguar Land Rover Technology & Business Services India

VP & Head - Group SSCJindal Steel & Power Limited

Head of Capabilities, Transformation & InnovationSociété Générale

India Leader – GCCs & Board MemberKPMG

Chief Operating OfficerPEPSICO Global Business Services

Vice President & Head Leasing – South RegionBrookfield Properties

Partner & Group Head – Investment Strategy Consulting GroupNRI Consulting & Solutions India.

Co-founderNividous

Group CFONarayana Health

Executive Director and GBS HeadIndorama Ventures Limited

Senior Partner and Vice PresidentIBM

Transformation & ES Service Delivery LeaderEY GDS

Head of GBS Service DeliveryFLSmidth

Senior Director – Head of FP&ANovo Nordisk

Head Bunge Business Services (India)

SVP – Customer Delivery & OperationsQuintes Global

Conclave Participation

Showcasing Opportunity/Sponsorship

Networking Opportunities

Branding Opportunities

SPONSORSHIP OPPORTUNITIES

11th Annual Global Business Services Conclave 2022 - A Glimpse

Speakers

Sri Sandeep Kumar Sultania

Ravi S Ramakrishnan

Rakesh Sinha

12^th Annual Global Enterprise Services Conclave 2023

Member of Parliament – Bengaluru South Constituency
National President – Bhartiya Janata Yuva Morcha

Founder – SSF Global,
Founder & Executive Chairman, RvaluE Group

Co-Founder – SSF Global,
Founder & CEO – Quintes Global

Additional Director General of Police
Crime & Technical Services – Bengaluru

Director,
Ramaiah Institute of Management

AVP – Women Entrepreneurship – NSRCEL,
IIM Bangalore

Chief Financial Officer
Greaves Electric Mobility

Managing Director – India
Commonwealth Bank of Australia

Senior Vice President & Head
Worley Enterprise Services

Former Region CFO & Advisor GBS
Nokia

Founder & Chief Commercial Officer,
Quintes Global

Chief Architect,
SSF Global

Joint Managing Director
Brigade Enterprises

CEO & Co-Founder
KYP.ai

Co-Founder & CEO
ExperienceFlow

Partner & CEC Head,
Deloitte

Chairman – Audit Committee
Dedicated Freight Corridor Corporation of India
Independent Director – Corporate Boards; Former Senior Partner – EY

Former Partner, Alexander Hughes
Ex-CFO, Ranbaxy; Ex-MD & CEO, Electrolux; Ex-ED, PepsiCo

Global Head AGS & Head AGS India
Alcon Global Services (AGS)

Global Competency Center Lead
Sandoz India

Chief Human Resource Officer
Rakuten Symphony

Head – Global Procurement Operations
GBS India, Bayer

Vice President – Global Sourcing Practice
Everest Group

Global Service Delivery Leader
Mercer India

Chief Executive Officer
Jaguar Land Rover Technology & Business Services India

VP & Head - Group SSC
Jindal Steel & Power Limited

Head of Capabilities, Transformation & Innovation
Société Générale

India Leader – GCCs & Board Member
KPMG

Chief Operating Officer
PEPSICO Global Business Services

Vice President & Head Leasing – South Region
Brookfield Properties

Partner & Group Head – Investment Strategy Consulting Group
NRI Consulting & Solutions India.

Co-founder
Nividous

Group CFO
Narayana Health

Executive Director and GBS Head
Indorama Ventures Limited

Senior Partner and Vice President
IBM

Transformation & ES Service Delivery Leader
EY GDS

Head of GBS Service Delivery
FLSmidth

Senior Director – Head of FP&A
Novo Nordisk

SVP – Customer Delivery & Operations
Quintes Global

11^th Annual Global Business Services Conclave 2022 - A Glimpse