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Industry News

Industry News

Gulf Coast Bank & Trust has gone live with nCino’s cloud Bank Operating System. It identified recently the need to replace numerous siloed systems with a more comprehensive solution that will automate and streamline the loan process from beginning to end. The bank has installed a single cloud-based platform, built on, that combines customer relationship … Continue reading Gulf Coast Bank & Trust moves to the cloud

Robotics Process Automation (RPA) has evolved greatly over the years. Today, it is a key enabler of transformation, growth, and competitive differentiation for organizations, especially in the shared service centers where processes are standardized. It has successfully enabled early adopters to create a fast, accurate, cost-effective, round-the-clock virtual workforce. The wide-ranging applications and growing requirement … Continue reading Robotics Process Automation: The value driver for businesses of the future

At the heart of every large organisation is the need for efficient and seamless services to effectively support the delivery of its organisational objectives. Account NI is one of the shared services within the Northern Ireland Civil Service (NICS) which does just that. The service is delivered in partnership with BT.   Account NI is the … Continue reading Account NI Shared Service leads by example

SANTA CLARA, California, Sept. 27, 2017 /PRNewswire/ — The contact center has gone through myriad shifts in focus over its tenure. In the early days of customer service, the call center – later dubbed contact center – was viewed as a cost center and not the customer engagement hub that it has developed into today. … Continue reading Deploying Robotic Process Automation in Contact Centers Improves Customer Engagement and Business Workflows

Larry Ellison took the opportunity to announce not just the autonomous database but also highly automated cybersecurity at Oracle OpenWorld 2017. Ellison first spoke about the new autonomous database at Oracle’s recent results announcement. That was expanded on at another event where Oracle introduced database BYOL (Bring Your own License) to PaaS Pricing. For Ellison … Continue reading Autonomous database now, will security follow?

Shared services have indeed transformed the way our organisations work today. It is a concept that has risen to incredible prominence over the last few years. These services simplify and standardise common transactional and knowledge-based processes across our organisations. They also have immense potential in enhancing operational efficiency by centralising many back-office functionalities. However, shared … Continue reading The Guardian Transformers of the Shared Services Industry – Robotic Process Automation

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SSF Excellence Awards, Felicitations & Recognition at the 5th Annual BPM & Shared Services Conclave 2015

Shared Services Forum, India, felicitates Rahul Singh (President – Financial Services Division, HCL Technologies) with the PIONEERING BUSINESS ACHIEVER Award

Presentation View All

Rebooting Business Process Strategy To Outcompete by Rakesh Sinha, Co-Founder, SSF and Business Leader, RvaluE Group

Transforming Big data to Actionable Insights – Building Sustainable Differentiation by Dr. Sukanyya Misra, SVP, Mastercard Advisors

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Case Study View All

ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’. To achieve this objective, Project ICE – Information Consolidation for Efficiency was born,out of the strategic vision of … Continue reading Project ICE @ Oil and Natural Gas Corporation Ltd


Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with … Continue reading BPM Strategy at Airtel Centre of Excellence


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