Customer Experience Management (CEM) framework for measuring the business of customer experience by assessing the readiness to shift the transformation focus from business processes(BPT) to customer experience (CET).

3 ‘I’ Framework for Competitive Edge in HR Transformation measures 3 key dimensions as – Integration, Innovation and Intelligent Automation – to enable the HR leaders to nurture and grow an everlasting bond with the business and the enterprise.

The 4 ‘I’ - Employee Alignment Framework is designed for initiating employees through a well-defined framework of Induction, Incubation, Inclusion, Integration

Value Stream Mapping (VSM) is a Lean Management Tool that can be used to demonstrate information and customer flow within business services using industry-standard shapes, templates, and an intuitive interface.

A holistic framework for top management to focus on preparing the organization for digital metamorphosis and transition successfully through 5Rs – Revolutionize, Reimagine, Reignite, Reskill & Readiness.

Enterprise Services Management (ESM) to provide an end-to-end view of enterprise services/ CENTUM – Customer Centric Operations; Enterprise Process Management; Nurturing Partnerships; Tech Integrated Services; Unified Capabilities; and Digital Metamorphosis.

PIVOT Framework is for measuring the digital leap readiness of an enterprise function based on business focus, insights, versatility, operating model, and transformation agents.

The CODE framework is for assessing Disruptional Engineering in Enterprise Services for innovative dimensions in value delivery to proactively engineer disruptions by challenging 4 key paradigms.

ACT Framework defines the 7 tracks for future readiness for a highly effective GBS/GCC. Each of these 7 tracks of ACT has ‘Assess’, ‘Connect’ and ‘Target’ parameters to follow for enabling future readiness.

The Partnership Excellence Framework is designed to assess and move up the Relationship Value Chain by utilizing current process, customer, projects and performance information.

The FoCap Partner Selection Model is designed to measure Capability & Focus of the partner as an input to decision making. This model is a reference document by the provider community as a self-assessment and improvement tool.

The People Practices Model has been designed to build an effective employee engagement strategy.