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Iron Mountain, a provider of storage and information management services, has announced a partnership with Hyland, a provider of enterprise content management software, to help reduce the costs and inefficiencies associated with manual, paper-based back office business functions like accounts payable, […]
Captives, or Global In-house Centres, contributed about $20 billion of India’s total of $146 billion in software and services exports A recent study commissioned by Nasscom, an industry lobby group, on “captives” (now more elegantly referred to as GICs or […]
Connect at the core Today's business environment is global, complex, agile, and influenced by the digital revolution, which means it is accelerating. To keep up, many multinational corporations are seeking to restructure their service delivery models and to integrate global […]
By Neeraj Parashar Over the last decade, Business Process Management (BPM) has enabled organizations to achieve significant process efficiencies and cost reductions by simplifying and optimizing processes. The onset of automation technology in BPM is reducing human intervention and making processes precise and predictable. Customer […]
by Matthias Born, Christian Drumm, Ivan Markovic and Ingo Weber The SUPER project (Semantics Utilized for Process Management within and between Enterprises) is working on improving the modelling and management of business processes. This will be achieved by integrating semantic […]
By: Virender Jeet, Sr. VP Technology, Newgen Software Customer Experience is the fundamental expectation in today’s digital world. It’s a given. However, the definition of a great customer experience is changing, and changing fast at that. The last couple of years have […]
Genpact, a global leader in digitally-powered business process management and services, announced that it has signed a four-year extension to its Master Services Agreement (MSA) to provide professional services across all GE businesses. Genpact, a global leader in digitally-powered business […]
BPO has been renamed to Business Process Management (BPM) – encompassing a larger piece of clients’ activities and reinforcing the impact our industry has on businesses, says Partha DeSarkar, CEO, Hinduja Global Solutions. The Business Process Outsourcing (BPO) landscape has […]
Global business process management company Genpact and Cisco on Monday unveiled the "Global Centre of Excellence" in Jaipur as part of Ciscos Lighthouse City project, a global initiative designed to deploy next-generation technologies to impact citizens and society. Hosted and […]