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The Indian BPO (Business Process Outsourcing) industry is worth $30 billion and employs 1.4 million. While its employment intensity is declining due to the automation of voice and other commoditised services, industry captains see stronger growth ahead. Rohit Kapoor, Vice-Chairman […]
Establishing a brand identity in a highly-diversified country like India is not an easy matter. The practice of public relations makes the things easy, especially when an organisation is passing through tough situations. The best example is the role played […]
Mumbai: State run lender State Bank of India and private equity giant The Carlyle Group today announced completion of the acquisition of GE Capital Group’s (GE Capital) entire stake in SBI Card. SBI Card is operated through two joint-venture companies, SBI Cards & Payment Services and GE Capital […]
IBM announced Walgreens has implemented robotic processing automation (RPA) software from automation specialist Blue Prism to support its human resources (HR) function. IBM announced Walgreens has implemented robotic processing automation (RPA) software from automation specialist Blue Prism to support its […]
Bengaluru: Infosys BPO (Business Process Outsourcing), the back office services arm of the software major, has been renamed as Infosys BPM (Business Process Management), the company said on Tuesday. “The company has received the approval of the Ministry of Corporate […]
In a market set to exceed USD 5 billion by 2024, UiPath, an RPA software vendor with a Romanian connection, is trying to help reinvent the future of work. After seeing a 600 percent growth in direct sales, the company […]
The days of the mega deal are long dead, and these sorts of deals are remarkable standouts in today’s world On 22 December, Mint reported that Tata Consultancy Services Ltd (TCS) recently won a $2.25 billion outsourcing contract, the largest ever bagged by […]
Digital strategy is key to an organization’s success in order to be relevant and true to your employees and customers. Internally, from a productivity and employee well-being perspective, and externally, from a customer-engagement point of view, the transformation is shepherded […]
Many of the existing jobs will evolve and 37% of the workforce will likely be deployed in roles requiring radically changed skill sets. By 2022, one in 10 workers in India would have to be employed in jobs that do […]