SPEAKERS
Sankar Narayan
GBS India Head
Smith & Nephew
Shreyas Dhore
Manager – Supply Management Tools & Processes
John Deere
Rakesh Sinha
Co-Founder – SSF Global,
Founder & CEO – Quintes Global
KEY TAKEAWAYS
"Expand the scope of business services for enterprise-level value": To truly reap benefits and achieve enterprise-level value, shared services must expand beyond functional processes to include upstream and downstream processes, embracing multifunctional capabilities.
"Stakeholder satisfaction is key": Go beyond traditional SLAs and KPIs to measure stakeholder satisfaction through a differentiated approach like the Stakeholder Satisfaction Index (SSI) to avoid the "watermelon effect" and ensure genuine stakeholder happiness.
"Assess maturity and adopt a tailored approach using tools like SSF's GCC Maturity Model": Understand the current maturity stage of your business services unit and adopt a tailored approach to suit your organization's needs, rather than following a generic or herd mentality approach.
"Integrated design is crucial for success": Before adopting new technologies, organizations must assess, evaluate and redefine underlying processes, data flows, data lakes, and change management strategies to ensure an integrated design that drives success, rather than simply throwing technologies at the problem.
EVENT PARTNERS & SPONSORS
Knowledge Partner
Event Partner
Technology Partner
YOUR PARTICIPATION
Peer Learning and Networking
Engage with your peers in-person, one-on-one conversations and grow your network
Get equipped to be
Future-Fit
Equip yourself as Business Leaders and Managers to reframe the future and thrive in the new world order.
Get ahead of the Digital Adoption curve
Learn the latest in digital adoption trends, best practices, future strategies, tools that equip you to leverage it for successful business outcomes
SSF’s FLAGSHIP ANNUAL CONCLAVE
12th Annual Global Enterprise Services Conclave
December 04 & 05, 2023 at Bengaluru
READ MORE
CONCLAVE REPORT
GALLERY
ABOUT SSF
A VIBRANT COMMUNITY OF PRACTITIONERS, FOR PRACTITIONERS, BY PRACTITIONERS’ OF BUSINESS SERVICES
Shared Services Forum (SSF) is a vibrant national community of business services practitioners in Global India with a vision to create and disseminate knowledge for excellence in Business services, IT & Business Process Management (BPM).
This pioneering industry platform ‘Of Practitioners, For Practitioners, By Practitioners’ of Business Services, has been of ideating and synthesizing ‘Best in Context’ practices for successful transformation of Business Services for almost a decade, growing from strength to strength and continuously building a strong network of thought leaders, experts, and change agents across all functions and domains.
SSF leverages the immense global and India industry experience of its Knowledge Partner, RvaluE Group.
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