Effective use of Analytics as a business tool can have a huge impact on the operations of companies. Organizations are more aware now than ever before
TSL has been on a multi-year digital enabled business transformation journey intending to be the leader in ‘Digital Steel making by 2025
Alcon Global Services (AGS), India is the global hub of Alcon Global Services, a captive shared service organization of Alcon, providing services
Site Reliability Engineering
Managing Risks of Rapid Change through Resilience, Accountability and Innovation
Customer experience is a criticalmission statement for any successful business. Very often customer experience is influenced by the usability
A string of high priority breaches has highlighted the threat that all organizations face in the modern digital world.
Key Success Factor for Next-Gen Shared Services
Managing & Adapting Change through Digital Transformation
Shared services centers have been in existence for a couple of decades now and traditionally the development of a shared service centre
As Covid-19 reaches all facets of life, global shared services are finding new ways to mitigate its long-term impact.
For several organizations across the globe, digitalization of business processes is a long-standing ‘way of life’ to ensure seamless service delivery
Future Readiness of the Telecom Services Industry
A Progressive Take on New Initiatives and Technology
Amit Dhingra, with more than 20 years of global experience in Telecommunications and Service Delivery, is the Senior Vice President – Nokia Operations & Global Service Delivery.