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Pricing Of Transactions And Staff Functions – Need, Opportunity & Application
Organizations have taken serious steps to simplify transactional processes in all staff functions like processing of invoices, claims, payroll or purchase orders.
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Banking on Credentials Entrepreneurship to ExcellenceAn Incredible Journey of 20 Years
In 1995, Citibank was looking out for Chartered Accountants who could assist them in updating their security papers received from clients against loans given by the bank.
Process to PerformanceThe Effective Enterprise
Driving Operational Innovation and Change across the Organization to Realize Business Results from Business Processes
Changing the Game to Achieve ExcellenceShared Services Becoming a Strategic Asset
A ‘Young Adult’, the Essel Group, the prominent business house with a diverse portfolio, launched in 1992, its flagship channel, Zee TV
Rising Above Inertia Making BPM a Strategy & Culture for ‘Evolutionary’ Advantage
New problems demand new principles. Put bluntly, there’s simply no way to build tomorrow’s essential organizational capabilities.
Transformation HighwayConverting Staff Functions into Value Streams – 10 Axioms for Execution Excellence
Even after the advent of Information Technology, organization structures continue to be Function based – Sales, Production, Finance, Supply Chain or HR etc.
Sky is the Limit – A Case Study in Customer Experience and Value Creation
In 2004 a Leading DTH Operator had set up operations to offer Indian viewers a world-class television viewing experience through its satellite television service.
A Champion and a Magician – Hallmark of a BPM Leader
The world of BPM implementation is liberally sprinkled with several stories – of roaring successes, miserable failures and a myriad of experiences in between.
Experimentation to Formulation – Quest for Process Excellence at Dr Reddy’s
Just about a year back, the shared services operations at Dr Reddy’s completed a decade of its existence.
