Running a lean business has been a rallying point for many a business organization. Many companies love to flaunt their lean initiatives in their production
Capability Frameworks & Models
Business Services at Cross Roads
The Big Shift from ITeS (Technology Enabled) to ITiS (Technology Integrated)
The world is getting more complex by each passing day. Running businesses or independent business units was once an art – only those who ‘had’ it could do it.
Moving Towards Continuous Value Delivery Through Process Maturity
An Innovative Model Designed by Practitioners for Practitioners
Most organizations globally face pressures to gain and retain competitive advantage by identifying cost cutting opportunities, improving quality, reducing turnaround time and enhancing customer experience.
Business will change in the next 10 years much more than the past two decades, and humanity will change in the next 20 years more than in all of human history.
“When the digital transformation is done right, it’s like a caterpillar turning into a butterfly,but when done wrong, all you have is a really fast caterpillar.”
The Business Services Technology organizations in Global India are at an ‘inflection point’ of a significant growth opportunity as digital technologies replace the traditional technologies.
“You’ve got to start with the customer experience and work back toward the technology, not the other way around.”
Agile to Excel Your AIDE in the VUCA World
Rethinking Mind-Sets and Embedding Change Principles Into the Business Ethos to Thrive in Turbulent Times
Two decades ago when American Express decided to offshore processes to India, first from Japan, Asia Pacific and Australia markets and then from other parts of the globe
Globally, there are many models to capture, compare and classify the strengths of global BPO Players in verticals and functional processes.