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The world is getting more complex by each passing day. Running businesses or independent business units was once an art – only those who ‘had’ it could do it.
Most organizations globally face pressures to gain and retain competitive advantage by identifying cost cutting opportunities, improving quality, reducing turnaround time and enhancing customer experience.
Few decades ago, by evolving and adapting to a collaborative supply chain, the Manufacturing Industry transformed itself and created strategically differentiated business models.
In the modern world of acute competition, a typical paradox is that no two products in the market are exactly the same and yet they are all the same.
Business will change in the next 10 years much more than the past two decades, and humanity will change in the next 20 years more than in all of human history.
“When the digital transformation is done right, it’s like a caterpillar turning into a butterfly,but when done wrong, all you have is a really fast caterpillar.”
The Business Services Technology organizations in Global India are at an ‘inflection point’ of a significant growth opportunity as digital technologies replace the traditional technologies.
“You’ve got to start with the customer experience and work back toward the technology, not the other way around.”
It is about achieving excellence in everything that an organization does including leadership, strategy, customer focus, information management, people and processes.
