Publication

Resilient Leadership for New Age Business Services

In the situation we find ourselves in today, it is quite difficult, if not impossible, to not worry about covid, its impact, and the changes it has brought about in our lives. We talk of it, discuss it, write of it and certainly think of it often. We also read of it often, even if we really do not want to. This life-changing event has created history. In the era of high-speed information transfer, this single event has had a significant impact on politics, business, society and us in our personal capacity. And yet, life does go on. After the initial shock, we have redefined ourselves to best suit the circumstances.

Being Future Relevant

Due to the Covid epidemic, the need to insulate oneself, and its related lockdown has created unique situations for us humans. We, as individuals, families, society and industry have had to face situations where physical connects need to be kept at a minimum, if at all. This became quite a challenge given that we are essentially a social bunch. Maybe it is Providence that the corona pandemic has come at a time when mankind is better placed to handle it.

Time to Take a Leap

Humanity is going through some very tough times. Never before in our living memory have the conditions of the world been as daunting as now. It is as bad for the people of the planet as it is for the businesses. However, the never-say-die spirit of humans is very much alive and kicking. The fact that we shall overcome this brownout is not under question. The only concern is when – and what the new-look world be like.

Crossing the Rubicon

In this day and age, while India has attained centre stage in many global arenas, such as IT and Business Services, it is quite common to have expats from many developed nations stationed in the India offices of their global corporates. Harry Robertson is of the rare breed of overseas leaders who ventured to live in India in the early 90s, which was till then probably only an exotic vacation location for most westerners.

Digital Leadership for Innovation and Winning Edge

The common human thought is that business or financial decisions are based on logic, such as cost-benefit analysis, business cases and ROI – especially serious business decisions. Personal decisions, however, are not so often backed up by data and hence, could well be impulsive, irrational or simply psychological. Secondly, business or financial decisions are clinical and made by the brain, while personal decisions are fuzzy and made from the heart.

Innovating to Excel

The best known CEOs in the world are the ones who have created legends by dramatic transformations which leave us spellbound in awe. One has to simply imagine the impact on the business world created by people such as Steve […]

Future Ready, Not Future Shock

There is so much being said about the world of the future that it has almost begun to take an ominous place in our minds. The future world seems to have already overtaken our past world and is almost competing […]

Agile to Excel

To truly understand the significance of disruptive innovation, it is better to understand the relationship between invention and innovation. Invention, whose mom is necessity, is actually the bigger brother of innovation. Invention is creating something for the first time, while […]

BPM & Shared Services Landscape in Global India

In the last 2 decades, India has become one of the preferred destinations for business process services for the world. These services have come to be most commonly known as Business Process Outsourcing (BPO) or Shared Services (SSC) and now, […]