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Description To truly understand the significance of disruptive innovation, it is better to understand the relationship between invention and innovation. Invention, whose mom is necessity, is actually the bigger brother of innovation. Invention is creating something for the first time, while innovation is improving upon it. Inventions may all be revolutionary, but can only rarely … Continue reading Process Edge – Agile to Excel: Your AIDE in the VUCA World, May 2016

Process Edge, February 2016 Issue; A Journal of Shared Services Forum Cover Story: PROCESS TO PERFORMANCE, The Effective Enterprise Driving Operational Innovation and Change Across the Organization to Realize Business Results from Business Processes Editorial Board: Sanjay Gupta, Rakesh Sinha, Pallavi Jayaswal  

In the last 2 decades, India has become one of the preferred destinations for business process services for the world. These services have come to be most commonly known as Business Process Outsourcing (BPO) or Shared Services (SSC) and now, these services collectively come under the umbrella of Business Process Management (BPM). In order to … Continue reading BPM & Shared Services Landscape in Global India

Description Today, the Industry is on a ‘Transformational Highway’ where the need for the hour is both, new strategies and new thinking. The SSF Journal’s claim to fame is that it will provide that “reliable and robust” platform which will innovate industry leaders, thinkers and practitioners to create and disseminate knowledge for excellence in BPM … Continue reading Process Edge – Rising Above Inertia, March 2015

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SSF Excellence Awards, Felicitations & Recognition at the 5th Annual BPM & Shared Services Conclave 2015

Shared Services Forum, India, felicitates Rahul Singh (President – Financial Services Division, HCL Technologies) with the PIONEERING BUSINESS ACHIEVER Award

Presentation View All

Rebooting Business Process Strategy To Outcompete by Rakesh Sinha, Co-Founder, SSF and Business Leader, RvaluE Group

Transforming Big data to Actionable Insights – Building Sustainable Differentiation by Dr. Sukanyya Misra, SVP, Mastercard Advisors

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Case Study View All

ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’. To achieve this objective, Project ICE – Information Consolidation for Efficiency was born,out of the strategic vision of … Continue reading Project ICE @ Oil and Natural Gas Corporation Ltd


Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with … Continue reading BPM Strategy at Airtel Centre of Excellence


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