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Opportunity in the Changing Landscape – Digital Transformation in Customer Experience
Startek is global business process management services provider and a leader in implementing new-age CX solutions.
A Pioneering Industry Association for GCC, Business Services, Enterprise Functions and Technology Leaders, Since 2011.
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14th SSF EXCELLENCE AWARDS & RECOGNITION – 2025
LAST DATE: JUL-25 | APPLY NOW
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A Systemic Shift in SSCs From Services to Insights
The shared services model has come a long way in the last three decades. While it started in India as a pure play cost arbitrage program
Site Reliability Engineering
Managing Risks of Rapid Change through Resilience, Accountability and Innovation
Customer experience is a criticalmission statement for any successful business. Very often customer experience is influenced by the usability
Future Readiness in Language TransitionHarnessing Digital Innovation for Opportunities
Shared-service organizations have matured over the years to increase the value of the services delivered to the business.
The Leadership Game in Shared Services – Strategies – Defensive & Offensive
“When the winds of change blow, leaders have two options: either build walls or build windmills”, says an ancient proverb.
An Innovative “Never Trust, Always Verify” Model
The Security Operation Center
A string of high priority breaches has highlighted the threat that all organizations face in the modern digital world.
Shared Services Journey of Tata AutoComp Systems – Creating a Professional, High Delivery Set-Up
Tata AutoComp Systems, promoted by the Tata Group, provides products and services to the Indian & Global automotive OEMs as well as Tier 1 suppliers.
The 5S Broom – An Efficiency BuilderUncomplicating the Complex
Running a lean business has been a rallying point for many a business organization. Many companies love to flaunt their lean initiatives in their production
The Rise of Resilience – Reflecting on Covid-19 Impact & Business Turnaround
I hunkered down in the starting position, hands poised on the track and back arched for a leap. “On your mark! Get set!” And the starting gun boomed.
