The 5S Broom – An Efficiency BuilderUncomplicating the Complex
Running a lean business has been a rallying point for many a business organization. Many companies love to flaunt their lean initiatives in their production
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Business Services at Cross RoadsThe Big Shift from ITeS (Technology Enabled) to ITiS (Technology Integrated)
The world is getting more complex by each passing day. Running businesses or independent business units was once an art – only those who ‘had’ it could do it.
Moving Towards Continuous Value Delivery Through Process MaturityAn Innovative Model Designed by Practitioners for Practitioners
Most organizations globally face pressures to gain and retain competitive advantage by identifying cost cutting opportunities, improving quality, reducing turnaround time and enhancing customer experience.
Future Ready, Not Future ShockThe Agenda for GBS Centres to ‘Get Set’ for Future Readiness
Business will change in the next 10 years much more than the past two decades, and humanity will change in the next 20 years more than in all of human history.
Demystifying DxQExecuting Digital Transformation
“When the digital transformation is done right, it’s like a caterpillar turning into a butterfly,but when done wrong, all you have is a really fast caterpillar.”
The Digital MetamorphosisTransitioning Successfully
The Business Services Technology organizations in Global India are at an ‘inflection point’ of a significant growth opportunity as digital technologies replace the traditional technologies.
The Business of Customer ExperienceA Transformation Beyond Change
“You’ve got to start with the customer experience and work back toward the technology, not the other way around.”
Agile to Excel Your AIDE in the VUCA WorldRethinking Mind-Sets and Embedding Change Principles Into the Business Ethos to Thrive in Turbulent Times
Two decades ago when American Express decided to offshore processes to India, first from Japan, Asia Pacific and Australia markets and then from other parts of the globe
Who is best for me?Choosing a Partner need not be a Nail-biting Experience
Globally, there are many models to capture, compare and classify the strengths of global BPO Players in verticals and functional processes.
