Driving Process Discipline beyond Compliance & Control to achieve Operational Excellence – Requirements, Challenges, Risks and Opportunities
Evolving from Process Excellence to Innovation, a presentation by H Karthik, Partner, Global Sourcing Practice, Everest Group
Airtel Case Study on Customer Experience Transformation by Raghunath Mandava, Director, Customer Services, Bharti Airtel
Moving from Inertia to Innovation: Approach and experiences at Cipla Global Shared Services (GSS) by Anupam Kashiv, Head Global Shared Services, Cipla Limited
SRF’s Journey to Shared Services by Rajendra Prasad, President & Chief Financial Officer, SRF Limiteda
Executive Summary of Survey & Research Report on “BPM & Shared Services Landscape in Global India – 2015”