Moving from Inertia to Innovation: Approach and experiences at Cipla Global Shared Services (GSS) by Anupam Kashiv, Head Global Shared Services, Cipla Limited

Mr Anupam Kashiv says that, "GSS Strategy at Cipla is driven by the credo: Faster, Better, Cheaper!" as he describes Cipla Global Shared Services story in the last two years with the benefits accrued to internal and external customers as well as employees, and the challenges faced during execution.