Future Readiness in Language TransitionHarnessing Digital Innovation for Opportunities
Shared-service organizations have matured over the years to increase the value of the services delivered to the business.
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The Leadership Game in Shared Services
Strategies – Defensive & Offensive
“When the winds of change blow, leaders have two options: either build walls or build windmills”, says an ancient proverb.
The Rise of ResilienceReflecting on Covid-19 Impact & Business Turnaround
I hunkered down in the starting position, hands poised on the track and back arched for a leap. “On your mark! Get set!” And the starting gun boomed.
Building Business ResilienceAutomation with a Human Centric Approach
As Covid-19 reaches all facets of life, global shared services are finding new ways to mitigate its long-term impact.
Journey Towards the Fabric of Holistic GrowthRedefining Value Proposition of a Global in-House Centre
Shared services organizations (or global in-house centers, as they are often referred to now) in India have been in existence for several decades.
Gazing into the Crystal BallA Forecast for 2025
Every passing year changes the world drastically in an unpredictable manner. Come 2025, the world will be very different from what we can possibly imagine today.
Managing Change EffectivelyA Simple Four-Step Guide for Leaders of Change
In my 30 years of corporate life, I have faced many corporate situations of change that have left me baffled for a cause or a solution.
Future Readiness of the Telecom Services IndustryA Progressive Take on New Initiatives and Technology
Amit Dhingra, with more than 20 years of global experience in Telecommunications and Service Delivery, is the Senior Vice President – Nokia Operations & Global Service Delivery.
Crossing the Rubicon
From Dream to Reality in Global Business Services
Harry Robertson laid the foundation for an entirely new industry segment in India employing ~800K employees, with indirect employees of 2 to 3 Mn.
