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When We Never Missed a Beat Leadership During Turbulent Times
Sumit Mitra is a versatile senior executive and board member with over 20 years’ experience in outsourcing, P&L management, client management
A Pioneering Industry Association for GCC, Business Services, Enterprise Functions and Technology Leaders, Since 2011.
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14th SSF EXCELLENCE AWARDS & RECOGNITION – 2025
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A Systemic Shift in SSCs From Services to Insights
The shared services model has come a long way in the last three decades. While it started in India as a pure play cost arbitrage program
Future Readiness in Language TransitionHarnessing Digital Innovation for Opportunities
Shared-service organizations have matured over the years to increase the value of the services delivered to the business.
The Leadership Game in Shared Services – Strategies – Defensive & Offensive
“When the winds of change blow, leaders have two options: either build walls or build windmills”, says an ancient proverb.
The Rise of Resilience – Reflecting on Covid-19 Impact & Business Turnaround
I hunkered down in the starting position, hands poised on the track and back arched for a leap. “On your mark! Get set!” And the starting gun boomed.
Building Business ResilienceAutomation with a Human Centric Approach
As Covid-19 reaches all facets of life, global shared services are finding new ways to mitigate its long-term impact.
Journey Towards the Fabric of Holistic GrowthRedefining Value Proposition of a Global in-House Centre
Shared services organizations (or global in-house centers, as they are often referred to now) in India have been in existence for several decades.
Gazing into the Crystal Ball – A Forecast for 2025
Every passing year changes the world drastically in an unpredictable manner. Come 2025, the world will be very different from what we can possibly imagine today.
Managing Change EffectivelyA Simple Four-Step Guide for Leaders of Change
In my 30 years of corporate life, I have faced many corporate situations of change that have left me baffled for a cause or a solution.
