May 20, 2016
WNS (Holdings) Limited, a leading provider of global Business Process Management (BPM) services, announced its partnership with Etraveli, the leading Online Travel Agent (OTA) in the Nordic region. Under the terms of the agreement, WNS will manage the client’s fast -growing travel operations, drive improved efficiency, enhance the end-client experience, and help accelerate their digital initiatives.
“We are delighted to partner with Etraveli. WNS is confident that we can help the client manage its rapid growth and improve its competitive positioning by delivering industry-leading solutions which leverage our domain and technology expertise,” said Keshav R. Murugesh, Group CEO, WNS.
“For a fast growing international business such as Etraveli, it is imperative to work with an adaptive partner that can manage fast scaling of operations, primarily in customer service. I am pleased to work with WNS that has shown us commitment and resolve in our initial stages of our partnership. Our ambitions are high and I am confident WNS will do their outmost to meet our increasing requirements,” says Mathias Hedlund, CEO, Etraveli.
WNS is a leading global Business Process Management company catering to over 200 clients by combining operational excellence, technology-enabled solutions, analytics capabilities and deep domain expertise across key industry verticals. Leveraging the company’s rich heritage in the travel & leisure industry, WNS is one of the world’s largest travel BPM companies providing an end-to-end suite of solutions for the travel industry. WNS is a trusted partner to many of the world’s leading airlines, OTAs, TMCs, hotels, cruise lines and car rental companies, delivering solutions for their transactional, transformational and innovative needs.
Source: India InfoLine
ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’. To achieve this objective, Project ICE – Information Consolidation for Efficiency was born,out of the strategic vision of … Continue reading Project ICE @ Oil and Natural Gas Corporation Ltd...Read More
Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with … Continue reading BPM Strategy at Airtel Centre of Excellence...Read More