Would you like to start a conversation with other industry leaders to brainstorm a challenge or to just know more on a particular topic?
Engage in online discussions with your Peers
Start Now
Thanks for your interest. You will also receive industry insights that will keep you ahead of the competition. Please click below as per your preference.
Download your copy | Read the Report
The overall impact of digitization is leading to a tectonic shift in the Business Services space, broadly classifiable under four components: the Rise of Capability, Tech Integration, Continuous Transformation, and Design Thinking.
Enterprise Service Management incorporates the importance of growing unique and specialist capabilities, integration of technology into the processes, going digital, and increasing the potential of design thinking…. In other words, whatever functions we do, the focus needs to be enterprise wide. The significance of process value chain is in its end-to-end traceability from actions to overall organizational, customer and financial impact…. In the future, demand for capabilities would dominate the services scape completely with a rapid increase in super specialization and partnerships across various domains.
