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The Thought Leaders of Shared Services & BPM

The Thought Leaders of Shared Services & BPM

It has been said that, by excelling at both managing complexity and leveraging growth, any organization can be successful in today’s competitive market. If that is true, then strategic sourcing initiatives such as outsourcing and shared services can be suitable approaches for many global organizations to manage complexity, gain efficiencies and reduce costs. In the present scenario, shared services have helped more than 85 percent of fortune 100 companies to cut costs and expand their reach. Even though, Indian companies have been less aggressive in adopting shared services, the situation is changing rapidly and more companies have realized that shared services can play an important role in enabling growth and innovation while driving efficiency.

In 2005, when India was becoming a global hub of off-shore services, Ravi Ramakrishnan, who has more than 30 years of corporate sector experience, including CFO role for an Indian Manufacturing Company & global role in setting up the pioneering Shared Services Center for American Express, felt thatIndian companies have a huge potential to make a difference in terms of value creation through Business Process Management (BPM). To make his vision a reality, he gathered a team of experts and named the team as ‘RvaluE Consulting.’ The organization started its operations fromDelhi; they have been engaged in setting up/building more than 12Shared Services involving review of more than 5000 Headcounts,for global and domestic clients thus far. “As India is a global destination for off shoring, there was great scope for Shared Services.We found an opportunity there and stared on that space,” says Ravi Ramakrishnan, Founder and CEO, RvaluE Consulting.

The company now focuses on BPM for global and domestic corporations, through Sourcing Advisory Services, Shared Services and Business Capabilities, by redesigning service/ support functions and bringing global practices to business processes.With strategic execution and operational experience for over 15years in the global and local SSC/BPO space, RvaluE Team has set up SSCs/BPOs in India and Sri Lanka, with a business case enabling cost saves of about 20-25 percent of current costs. The end to end service offerings, either setting up in-house captive centers or outsourcing through RFP Management, extend to multiple functions like F&A, HR, Supply Chain, Marketing and IT related business processes. The clients include large companies in Pharma, Manufacturing, Telecom, BFSI, Retail, Plantations, SSCs and BPO, under multiple structuring models – Captive, Spin off, Third Party, BOM, BOT and JV.

“We look at the client’s need in current context and then see what is the opportunity for them as they move forward in their journey of growth,” says Rakesh Sinha, VicePresident and Business Leader,RvaluE Consulting. The company has developed a structuredframework called ‘SET’ -“Shape, Execute, Transform,” where they can evaluate various aspects of their client’s business and help them achieve their strategic business objectives. The company has also played instrumental roles in building awareness on Shared Services & BPM strategy in Indian organizations through Shared Services Forum (SSF) by instituting a National Conclave and Excellence Awards& Recognitions.

With theseefforts, RvaluE has been accepted as thought leaders in this space and they have made their strong presence accordingly. While the company has plans to expand their services from the private sector to public sector and exponentially grow focus on more pioneering research, the founder- Ravi Ramakrishnan states, “We can cut across the domains and turnovers as long as we find a huge potential in terms of rationalizing and streamlining the business processes.” With strong expertise and knowledge, RvaluE is one such company, which is capable of transforming the Shared Service & BPM Space in India.

Source: Consultants Review

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Continuing with its objective to seamlessly disseminate knowledge, Shared Services Forum released two publications on the 7th Global Shared Services Conclave 2017
7th GSS Conclave 2017 – CXO Interaction on the Imperatives for Reshaping the Transformation Strategy

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