No of Days : Two
Batch Size : 18
Participant Profile : General - All
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Objective/ Key Takeaways/ Learning Outcome
Organizational growth is achieved through partnership with internal customers and stakeholders, particularly for the Company. Performance management and service delivery are necessary but sometimes, client management and value delivery become more critical to success and growth. Commitment to deliver is more important than mere compliance to SLA terms! Combining business focus with service delivery makes the perceptive difference to value realized from a services business unit. This 2-day program is designed to focus on Business/Customer Partnerships.
What’s in it for you?
- Leveraging relationships to’ truly’ become business partners
- Going beyond SLA to deliver value
- Know how to sense and resolve conflicts in customer relationship
- Key leadership insights to share and exchange business knowledge
- Method of building a growing brand
- Key strategic initiatives to focus on business/ enterprise partnership
