Naozer Dalal is the Chief Operating Officer at the Tata Business Support Services Limited. An alumni of the Indian Institute of Management, Ahmedabad, he has 26 years of post-qualification experience across the Banking and Process Outsourcing industries. In the past, he has held a number of senior positions across Finance, Risk Management, Operations, Administration, General Management, Project Management and Change Management with Standard Chartered Bank, Prudential Process Management Services India Pvt. Ltd. At Tata Business Support Services Limited, he is responsible for service delivery – 23,000+ associates, 100+ marquee clients across the Tata Group & third party from 28 delivery centres & 400+ touch points across India.