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There is so much being said about the world of the future that it has almost begun to take an ominous place in our minds. The future world seems to have already overtaken our past world and is almost competing with the present world in terms of sheer quantity of thought content. Clearly, advancement is not bad in itself. It is the speed that seems to have accelerated faster than any single generation can absorb. The trouble with these crystal-ball-gazing predictions of the future is that each one of them is hugely disruptive and extremely technology intensive.
When Alvin Toffler published his famous book Future Shock (1970), he probably could not even image some of the predictions being talked of now. It is hard to imagine that humans of the future may have the option to have a computer chip embedded in their brains, connected to the outside world at all times. Imagine: no morning alarms needed, in fact no watches, no hand-held phones, no laptops – just think it and e-mail it out! Darkly, humans could well become bionic or semi-computerised, ultimately eliminating the species homo sapiens (Homo Deus: A Brief History of Tomorrow by Yuval Noah Harari).
Edition Publish Date: March 2018
Table of Contents
COVER STORY
Future Ready, Not Future Shock
Description
– THE AGENDA FOR GBS CENTRES TO ‘GET SET’ FOR FUTURE READINESS
I Have the Power
LEVERAGING THE POWER OF HIGHLY ENGAGED EMPLOYEES TO DRIVE CUSTOMER CENTRICITY
Become ‘Future Relevant’ by ReShaping the Transformation Strategy
A REPORT ON SSF’s 7th ANNUAL GLOBAL SHARED SERVICES CONCLAVE 2017
The New Age Human Resource
LEVERAGING AI FOR A HIGH-TECH & HIGH-TOUCH EXPERIENCE
Delivering Financial Services Faster & Better
HOW BFSI CAN LEVERAGE AGILE TRANSFORMATION
Highlights from the Research Report on ‘Building Capabilities for Future and Catalyzing Transformation’
TRENDS, PRACTICES & FRAMEWORKS
Connected Customer Experience
AN INNOVATIVE CASE OF IT SERVICE MANAGEMENT TRANSFORMATION
Book your eCopy of Process Edge, March 2018