Process Maturity Model

Assess Processes across 6 Parameters under 5 Levels to move towards continuous value delivery

Most organizations globally face pressures to gain and retain competitive advantage by identifying cost cutting opportunities, improving quality, reducing turnaround time and enhancing customer experience. Essentially every one of these is a process management or an improvement technique. The better we manage our processes, the better our chances of taking advantage of efficiencies – and improve effectiveness. On the other hand, many organizations do not have full understanding of how process steps affect quality of the output. The first step is usually the realization that processes can be and need to be optimized to yield even better outcomes. If there is no objective basis for judging the quality of processes, the products or services from those processes may not solve the problems that they are supposed to.

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