Shared Services Adoption by Indian Organizations – Insights from Survey 2012

Increasing complexity and volatility of today’s business environment is demanding a redesigning of service functions. In the current economic scenario, visionary CEOs & CFOs are looking at building "best in class" business functions with embedded and enhanced controls, enabling metrics-based decision making to lead and support their enterprise cost saving mandates, and ensuring effective use of information, costs and capital to deliver value to all key stakeholders. With India emerging as a leading global destination for off shoring of IT and IT-enabled services (for captive Shared Service Centres as well as outsourcing operations), Indian corporations have commenced exploring shared services as a strategy to achieve cost saves, focus on core business, increase processing efficiency, enhance controls & compliance, ensure information flow for decision making, provide customer visibility to operations and enable business growth.