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The digital disruption currently taking place in the world is leading to the emergence of the Digital Economy.

Over the last two decades, the effectiveness of offshoring has been often associated with the succinct mantra ‘come for cost, stay for quality and grow on value’

The Business Services Technology organizations in Global India are at an ‘inflection point’ of a significant growth opportunity as digital technologies replace the traditional technologies.

Two decades ago when American Express decided to offshore processes to India, first from Japan, Asia Pacific and Australia markets and then from other parts of the globe, it was a silent disruption. Forever, it changed the way processes are centralized or consolidated.

It was imperative to avoid any business disruption, at the same time take all the stakeholders along in the journey. This required an effective Change Management Strategy.

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Continuing with its objective to seamlessly disseminate knowledge, Shared Services Forum released two publications on the 7th Global Shared Services Conclave 2017
7th GSS Conclave 2017 – CXO Interaction on the Imperatives for Reshaping the Transformation Strategy
7th GSS Conclave 2017 – Presentation on Transforming Business Services through Embracing Intelligent Automation and Cognitive Digital Workforce
7th GSS Conclave 2017 – Panel Session on Transformational Strategies Driving Value Creation and Innovation – Why and How, and Moving Up the Partnership value chain to become Enterprise Partner
7th GSS Conclave 2017 – Presentation on Catalysing Transformation Through GICs – Global Best Practices and Trends
7th GSS Conclave 2017 – Panel Discussion on Role of Technology in Transformation and moving up the Process Maturity across Enterprise Functions

Guest Speak Column

“Shri Narendra Modi’s government is very progressively working towards bringing the digital transformation in India across sectors and I personally believe that Shared Services Forum is tremendously supporting in that journey of reshaping of Indian economy”Shri Sameep Shastri, Member, Governing Body, BRICS CCI & Member BJP
“Contents delivered at this platform were of a high standard. Many high level executives from leading Companies actively participated. Awardees were chosen in the most objective manner. The SSF Team deserve all credit for such a great business meet.”Dr BBL Madhukar, Director Journal, BRICS CCI
“As usual it was heart-warming to be part of your initiative that I have seen grow from strength to strength. I would be keen to explore a more meaningful engagement when you do the 8th Summit next year. The discussions were meaningful and I would suggest that we have more detailed sessions on technology…”Gautam Rastogi, Grid Infocom
“The event was no doubt a very well planned along with a great line up of Speakers. I would be glad to contribute in a larger way to SSF…”Vartul Mittal, Independent Professional
"We found the event to be extremely insightful and tastefully done. It was good to meet with all the delegates and discuss industry best practices. The discussions were very focused. On behalf of HCL, I would like to thank once again and commend all the team members for doing such a fabulous job.”Aparna Ramani, HCL Technologies

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Case Study View All

ONGC embarked upon realignment of its multi-faceted business activities through the powerful medium of IT. The IT mission was realigned ‘To develop an integrated, flexible and standardized Information Technology architecture to position ONGC towards fundamental competitive advantage’.

Key initiatives taken during BPM Implementation/ Automation: FileNet enabled, progressive payment life cycle reduction from 90 days to 53 days further reduced to 17 days in Jun’13 with >85% payment on time through VPOT (Vendor Payment on Time) program. Fully automated in-house tool was developed for revenue reporting by integration of the billing systems with the ERP Oracle R12.

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