As businesses are becoming more complex, CEOs are getting more concerned about a wider range of risks: economic, policy, environmental, social etc, in addition to the business intricacies. Their dependencies on services are increasing to the extent that such services are considered an essential part of the business delivery. The leaders of such services are, at the core, required to have a deep sense of business acumen and become an intricate part of the compounded whole.
Creating professionally run, independent speciality services centres has been a definite boon in providing total value delivery. The centres have realised their contribution towards the enterprise and have delivered superlative service to foster the corporate goals. It is increasingly common to find companies forging these service centres in some form and fashion within their corporate strategies.
One inevitable risk in creating such centres can be that the centres can tend to be at an arm’s length from the main and come to look at themselves as mere service providers, albeit, specialists in their field. Most centres, though, understand and create deep sense of collaboration by breaking down silos and provide highly customised and innovative pan organisation services.
There is now a further growing belief that the service centres can become strategic assets to the company and contribute immensely so as to give a competitive edge to the enterprise. Sticking one’s neck out and putting a stake in the ground may be the next logical step for the centres to become even more centric to the business.
Understanding how such a competitive edge can be created by these centres is the main thrust of our annual business services conclave this year. To that extent ‘moving up and moving on’ from past glorious achievements and striding towards newer areas of possibilities is an art that needs to be mastered by the centre leaders. The conclave this year promises to explore and discuss the nuances of designing and shaping our tone of thoughts in that direction.
The sessions will cover all aspects of these forward-looking sentiments including cutting edge technologies, new-age ESG engagement models, practical people practices, and several other areas of interest.
The structure and content of this 2-Day Annual Global Business Services Conclave has been categorized under Five streams:
- Panel Discussions and Knowledge Sharing Interactions,
- Case/ Success Story Presentations & Brainstorming/ Open Discussion Sessions,
- Research Insights,
- Felicitating BPM Achievers, Business Pioneers, and SSF Excellence Awards & Recognition for organizations, and
- Social events & networking time with peers.
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